Contract Help Desk Analyst – IT Support & Imaging

ENGIE North America Inc.; Houston (TX); On-site; USD 60,000 - 64,800; Full time

Job summary

ENGIE North America Inc. is seeking a Technical Support position responsible for assisting users with computing problems in an office setting. The role includes providing technical assistance, managing user requests, and supporting hardware and software issues.

The ideal candidate should have a Bachelor's degree in a relevant field and 3+ years of technical support experience. This is a contract role based in Chicago with a competitive hourly wage.

Qualifications

• Bachelor's degree or equivalent experience is required.
• 3+ years of technical support experience is preferred.
• Knowledge of standard desktop configuration and help-desk processes.

Responsibilities

• Provide technical assistance to users regarding computing issues.
• Assist with imaging laptops and hardware deployments.
• Respond to internal customers reporting problems.

Skills

Technical support

Customer service

Windows 10/11

Microsoft Office 365

Networking

Education

Bachelor's degree in business administration, computer science, information systems, or a related field

3+ years of experience servicing/supporting PCs and networks

Tools

VPN

Oracle

Job description

ENGIE North America Inc. is seeking a Technical Support position responsible for assisting users with computing problems in an office setting. The role includes providing technical assistance, managing user requests, and supporting hardware and software issues.

The ideal candidate should have a Bachelor's degree in a relevant field and 3+ years of technical support experience. This is a contract role based in Chicago with a competitive hourly wage.