Help Desk

International Executive Service Corps; Sacramento (CA); Hybrid; USD 48,600 - 59,400; Full time

Job summary

International Executive Service Corps is seeking a Helpdesk Support Analyst for a hybrid role in Sacramento. The successful candidate will provide helpdesk support, manage training activities, and deliver training programs.

Key qualifications include three years in training management and familiarity with healthcare policies. Strong communication skills and the ability to adapt training content for diverse audiences are essential.

Qualifications

• Minimum of three years managing consulting, planning, organizing, scheduling, and conducting training activities.
• Demonstrated experience working with Medicaid, Claims, providers, and health data analysis.
• At least one year of experience developing and training on business intelligence reports.
• Able to provide expert consultation and deliver engaging instruction.
• At least two years of experience in healthcare analysis and documentation.
• Strong verbal and written communication skills for diverse audiences.

Responsibilities

• Perform helpdesk support duties and manage Service Now and JIRA ticket maintenance.
• Oversee logistical readiness of training sites and enhance training materials.
• Deliver training programs and administer post-training surveys.
• Coordinate the development of tailored training modules for departments.

Skills

Training Management

Healthcare Policy Knowledge

Business Intelligence & Analytics Tools

Instructional and Consultation Skills

Healthcare Data Analysis

Communication Skills

Tools

SAS

Job description

Title

Helpdesk Support Analyst

Rate

W2 54K/year or $27/hr. W2

Length of the project

4 years

Location

Sacramento, Hybrid

Experience

3 years

Key Responsibilities

• Helpdesk support duties, Service Now and JIRA ticket maintenance, Access Tickets management, Documentation management.
• Enrollment Coordination Manage and coordinate student, communicating with both the State and individuals to ensure smooth onboarding.
• Training Site Management Oversee the logistical readiness of training sites, ensuring locations are equipped and prepared for successful training sessions. Training Material Development & Improvement Prepare, update, and continuously enhance training materials to ensure content remains current, accurate, and engaging.
• Training Delivery Deliver training programs to adapting instructional approach to diverse audiences and locations.
• Post-Course Evaluation Administer and collect post-training surveys to assess course effectiveness and identify areas for improvement.
• Customized Department Training Plan and coordinate the development and delivery of tailored training modules for specific departmental needs.

Required Qualifications

• Experience in Training Management Minimum of three (3) years managing consulting, planning, organizing, scheduling, and conducting training activities.
• Healthcare Policy Knowledge Demonstrated experience working with Medicaid, Claims, providers, Policies, or analyzing health data related to state and federal policies and procedures.
• Business Intelligence & Analytics Tools At least (1) year of experience with the ability to develop, maintain, and provide training on business intelligence and analytic reports. At least (1) year of experience using statistical reporting/data tools such as SAS for large-volume databases is a plus.
• Instructional and Consultation Skills Capable of providing expert consultation, preparing manuscripts, delivering engaging instruction, and coordinating training aids. Exercise sound judgment in tailoring and presenting instructional content.
• Healthcare Data Analysis At least two (2) years of experience in health care analysis, data mining, business process definition, documentation.
• Communication Skills Strong verbal and written communication skills adaptable to technical and non-technical audiences. Proficient in delivering updates, formal presentations, business documentation, and technical reports.
• Experience with California-specific healthcare systems is a plus but not explicitly required.

Additional Notes

The ideal candidate is proactive, adaptable, and skilled at translating complex technical information for diverse learner groups. Experience with California-specific healthcare systems is a plus. Comfort with remote and in-person training settings is expected.