Training Specialist

Sacramento Native American Health Center, Inc; Redding (CA); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

403(b) Retirement Plan

Long-term Disability

Life Insurance

Flexible Spending Account

Paid Vacation

Paid Holidays

CME stipend

Employee Assistance Program

Jury Duty Pay

Bereavement Pay

Prescription Discount Program

529 College Savings Plan

Educational Reimbursement

Teledoc

Job summary

Shasta Community Health Center is seeking a Training Specialist to deliver EHR training across clinicians, scribes, and coordinators. This role supports onboarding and coordinates with the training department to ensure consistent practice and thorough adoption of workflows.

The position requires knowledge of the NextGen EHR, development of training materials, and effective communication with staff at all levels.

Qualifications

• Bachelor’s degree or 3+ years related healthcare experience.
• Experience with EHR systems and staff training preferred.
• Strong communication and confidentiality practices.

Responsibilities

• Provide EHR training to clinicians, scribes, and staff.
• Coordinate training with the training team for consistency.
• Support upgrades/changes to NextGen and assess staff performance.
• Develop training plans, materials, and job aids.
• Present updates on EHR changes at staff meetings.

Skills

Microsoft Office Suite

PowerPoint

Outlook

Camtasia

Captivate

SnagIt

Visio

Typing 50 WPM

Communication skills

Confidentiality

Education

Bachelor’s degree or 3+ years related experience

Tools

Microsoft Office Suite

Camtasia

Captivate

Snag It

Visio

Job description

• Location 1035 Placer Street,Redding, CA, 96001,United States
• Base Pay $25.00 - $36.40 / Hour
• Job Category Admn
• Employee Type Regular Full-Time HNE

Base Pay:; $25.00 - $36.40

JOB SUMMARY

The Training Specialist’s role will be a multi-disciplinary, multi-functional one. They will deliver training to different employee types across all departments. This will include, but is not limited to Clinicians, Medical Scribes, Visit Coordinators and Call Center Representatives at SCHC. They will participate in the onboarding and Electronic Health Record training of agreed upon staff, as well as coordinate their training with that of the other members of the training department. Their role will also include communication of workflows, systems, and standard operating procedures to staff regarding any EHR updates, upgrades, or changes. Duties will also include identification of technical training needs, development and maintaining of training plans in support of organizational strategic operation objectives; create training presentations, training materials and job aids; conducting training/presentations to groups or one-on-one, as well as provide feedback to trainees to better enhance technical performance. This position will require an in-depth understanding of specific job duties across multiple roles at SCHC, as well as retaining expert knowledge of the EHR system at SCHC.

JOB DUTIES AND RESPONSIBILITIES

• Provide EHR Training to SCHC Clinicians, Medical Scribes, Visit Coordinators and Call Center Reps.
• Coordinates training with other members of the training team to ensure consistency and organization throughout the clinic.
• Provide ongoing support for clinical and support staff with upgrades and changes to NextGen.
• Ongoing EHR performance evaluations and assessments of designated staff.
• Communicate the plan for each program in such a way as to encourage and foster participation, involvement, and cooperation of all employees
• Utilize a variety of software programs; including Camtasia, Microsoft Office Suite, Captivate, Snag It, Visio, etc. to develop training programs based on identified needs
• Represent the Training Department in committee meetings and other clinical departments
• Act as a liaison between Informatics and staff to deliver messages of EHR changes, updates, and upgrades. As well as any adjustments to current workflows.
• Work in collaboration with Administration and Senior Management on training and updates to policies and procedures as it relates to EHR Training.
• Work with Informatics and the CIO to monitor error reports.
• Responsible for presenting updates, upgrades or EHR changes to staff at monthly meetings or department specific meetings.
• Maintain a relationship with the CIO and Director of Quality Improvement to ensure that records contain necessary documentation for meeting quality measures.
• Performs other duties/projects as requested by the COO and CIO to support the general success of the clinic.
• Attend department/center-wide meetings as requested.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to work within a time frame and under pressure.
• Experience and knowledge of Microsoft Office Suite including Outlook and PowerPoint, Snagit (or other editing software), Camtasia (or other video creation software).
• Ability to communicate professionally and effectively, both orally and in writing.
• Understand the importance of confidentiality.
• Typing 50 WPM or greater.

EDUCATION & EXPERIENCE

• Bachelor’s degree in related field or 3+ years of experience working in a related field.

PREFERRED QUALIFICATIONS

• Minimum of 3 years’ experience in healthcare with training opportunities.

BENEFITS

• Competitive Wages
• Medical Insurance
• Vision Insurance
• 403 (b) Retirement Plan with matching employer contribution
• Long-term Disability coverage
• Accidental Death and Dismemberment
• Life Insurance
• Flexible Spending Account
• Paid Vacation
• Paid Holidays
• CME with stipend, for those eligible
• Employee Assistance Program
• Jury Duty Pay
• Bereavement Pay
• Prescription Discount Program
• 529 College Savings Plan
• Educational Reimbursement
• Free Teledoc service for benefit eligible employees

Shasta Community Health Center is an Equal Opportunity Employer