Help Desk Analyst

Aditi Consulting; North Carolina; On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) plan with employer match

Paid time off

Job summary

Aditi Consulting is seeking an IT Support Technician to join our on-site team in North Carolina. The role emphasizes Office 365, SharePoint, and Virtual Desktop (VDI) with Azure VDI experience preferred and user/group administration capabilities.

You will participate in an on-call rotation, support users remotely by phone and via remote tools, and provide in-person assistance. Strong Windows and Mac troubleshooting across devices is required, along with SCCM/Intune/JAMF management.

Qualifications

• Experience with Office 365, SharePoint, and Virtual Desktop (VDI) with user/group administration.

Skills

Office 365

SharePoint

VDI

On-call rotation

Jira/ServiceNow

Remote support

In-person support

Windows troubleshooting

Mac troubleshooting

SCCM/Intune/JAMF

Customer service

Tools

Jira

ServiceNow

SCCM

Microsoft Intune

JAMF

Job description

Payrate:

$23.00 - $25.00/hr.

• Office 365, SharePoint, and Virtual Desktop (VDI) experience, Azure VDI experience preferred User/group administration experience
• Comfortable working an on-call rotation
• Experience using a ticketing system such as Jira or ServiceNow
• Experience supporting users remotely over the phone and using remote control tools
• Ability to provide in person support
• Experience with Windows and Mac operating systems, troubleshooting issues with both operating systems
• Experience with SCCM or Microsoft Intune or JAMF management

Must have skills for this role:

• Office 365, SharePoint, and Virtual Desktop (VDI) experience, Azure VDI experience preferred User/group administration experience
• Comfortable working an on-call rotation
• Experience using a ticketing system such as Jira or ServiceNow
• Experience supporting users remotely over the phone and using remote control tools
• Ability to provide in person support
• Experience with Windows and Mac operating systems, troubleshooting issues with both operating systems
• Experience with SCCM or Microsoft Intune or JAMF management
• Excellent customer service skills

Pay Transparency

The typical base pay for this role across the U.S. is: $23.00 - $25.00/hour. As a non-exempt position, this role will be eligible for overtime, at 1.5 times the base rate, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including medical, dental, and vision benefits, health savings account option for qualified medical plan enrollments, accrual of up to 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, travel reimbursement, accommodations for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement as required by state or local law.