HELOC Post-Close Operations Associate

Figure Lending; Reno (NV); Hybrid; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Employer-paid premiums for dependents

401(k) and commuter benefits

Paid holidays and PTO

Education reimbursement

Job summary

Figure is seeking an experienced backend Mortgage/HELOC originating professional to join our Operations team. You will own the Figure HELOC post close process from beginning to end, leveraging your experience and expertise of the role to ensure we have recordable security instruments.

The Post Close Operations Associate will manage all investor inquiries related to recorded deed of trust, note, assignments of mortgage, managing/shipping of trailing documents, as well as processing and recording

Qualifications

• 1+ year of administrative and/ or customer-facing experience.
• Ability to work in a fast-paced startup with tight deadlines.
• Professional and concise communications with cross-functional teams.
• Excellent customer service skills with external customers.
• Ability to manage a large pipeline of loans.
• Analytical skills and drive to improve processes and digitize automation.
• Proficiency with G-Suite (Docs, Sheets, Slides) and Google Drive; collaboration via Slack.

Responsibilities

• Partner with customer operations and processing to ensure a smooth post close mortgage process.
• Provide exceptional customer service to internal and external customers.
• Be process focused and seek opportunities for improvements and efficiencies.
• Work independently to prioritize work based on investor delivery expiration and closing dates.
• Handle printing, signing, notarizing, and recording relevant documents.
• Process Assignments of Mortgage (AOMs) for loan sales and securitizations.
• Manage POA and AOM process for Private Label Partners until 100% volume is on DART.
• Oversee onboarding/offboarding of DART loans via AOMs; ensure timely processing.
• Process new PLDs, document revisions, tax affidavits, FP7, and other paperwork with vendors.
• Address security instrument exceptions and lien release issues; conduct county research and outreach.

Skills

Administrative experience

Customer service

Process improvement

G-Suite

Documentation

Tools

G-Suite

Slack

DART

Job description

Figure is seeking an experienced backend Mortgage/HELOC originating professional to join our Operations team. You will own the Figure HELOC post close process from beginning to end, leveraging your experience and expertise of the role to ensure we have recordable security instruments.

The Post Close Operations Associate will manage all investor inquiries related to recorded deed of trust, note, assignments of mortgage, managing/shipping of trailing documents, as well as processing and recording