Administrative Assistant

Figure; Reno (NV); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Employer-paid premiums for dependents

401(k) and commuter benefits

Holidays and PTO

Job summary

Figure is seeking an experienced Operations professional to own the HELOC post-close process, handling recorded security instruments, AOMs, and investor inquiries. You will ensure accurate, compliant processing across paper documents and liaise with vendors to resolve issues.

The role emphasizes strong customer service, cross-team collaboration, and a proactive approach to improving workflows in a fast-paced mortgage environment.

Qualifications

• 1+ year of administrative and/ or customer-facing experience.
• Ability to work in a fast-paced startup environment with tight deadlines.
• Strong communication with cross-functional teams and issue resolution.
• Exceptional customer service skills for external customers.

Responsibilities

• Partner with operations to ensure a smooth post-close mortgage process.
• Provide professional and concise communications with internal and external customers.
• Identify opportunities to improve and digitize processes.
• Prioritize work based on investor delivery expiration and closing dates.
• Handle printing, signing, notarizing, and recording relevant documents.
• Process paper Assignments of Mortgage (AOMs) for loan sales and securitizations.
• Manage POA and AOM process for Private Label Partners until all volume is on DART.
• Oversee onboarding/offboarding of DART loans via AOMs.

Skills

Customer service

Process improvement

Analytical thinking

Organization

Communication

Time management

Team collaboration

Tools

G-Suite

Google Drive

Slack

Job description

About Figure

Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We're proving that blockchain isn't just theory - it's powering real products used by hundreds of thousands of consumers and institutions. By combining blockchain's transparency and efficiency with AI-driven automation, we've reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes. Together with our 170+ partners, we've originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure's ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. We're proud to be recognized as one of Forbes' Most Innovative Fintech Startups in 2025 and Fast Company's Most Innovative Companies in Finance and Personal Finance.

About The Role

Figure is looking for an experienced backend Mortgage/HELOC originating professional to join our Operations team. In this role you will own the Figure HELOC post close process from beginning to end, leveraging your experience and expertise of the role to ensure we have recordable security instruments. The Post Close Operations Associate will manage all investor inquiries related to recorded deed of trust, note, assignments of mortgage, managing/shipping of trailing documents, as well as processing and recording of Assignments of Mortgage. Join this innovative team and make a big impact!

What You'll Do

• Partner with customer operations and processing to ensure a smooth post close mortgage process
• Provide exceptional customer service to both internal and external customers
• Be process focused and continuously look for opportunities for improvements and efficiencies
• Work independently to prioritize work based on investor delivery expiration and closing dates
• Handle tasks such as printing, signing, notarizing, and recording relevant documents
• Process paper Assignments of Mortgage (AOMs) related to loan sales and securitizations
• Manage the Power of Attorney (POA) and AOM process for Private Label Partners until 100% of volume is on DART
• Oversee the onboarding and offboarding of DART loans via AOMs, ensuring timely and accurate processing
• Manage the processing of new PLDs, document revisions, and handling of tax affidavits, FP7, and other necessary paperwork in collaboration with our vendors.
• Address security instrument exceptions and lien release issues, including conducting county research, outreach, and resolving recording exceptions.
• Manage RSD tasks when closing defects are identified, dispositioning appropriately for next steps.
• Manage outreach efforts for unsecured liens, including calls, emails, FedEx letters, and SandCastle orders.
• Process documents for closing appointments as necessary
• Handle curative efforts such as Scrivener's Affidavits and other document corrections, ensuring all documentation is accurate and compliant.
• Monitor the recording stage audit and ensure accountability for all security instruments (SIs), working with vendors to resolve outstanding liens and secure recorded SIs.
• Oversee the process for FNMA loan delivery and MERS registration
• Perform additional duties as assigned to support the team and company operations

What We Look For

• 1+ year of administrative and/ or customer-facing experience
• Ability to work and thrive in a fast-paced, startup environment with little direction and meet tight deadlines
• Proven ability to provide professional and concise communications with cross-functional teams and resolve any issues, including suspense conditions, within response deadlines
• Exceptional customer service skills to work with external customers
• Ability to organize and manage a large pipeline of loans
• Analytical skills and drive to look for process improvements and ways to digitize and automate processes
• Ability to navigate G-Suite (Docs, Sheets, Slides) and Google Drive to manage information and collaborate with team members through Slack.

Preferred Experience

• Experience in residential mortgage lending with Post-Closing experience
• In-depth knowledge of HELOC loans, FNMA, FHLMC, and private investor products
• Thorough understanding of Federal and State regulations, including but not limited to HELOC and Conventional guidelines, RESPA, TILA, HOEPA, and QM.
• Knowledge of State and County recording requirements and needs
• Adhere to all company security policies and data handling procedures.
• Complete mandatory security awareness training within required timeframes.
• Promptly report any suspected security incidents or suspicious activity to the Security team.

Salary

• Base Compensation Range: $25/hr
• 15% bonus target, paid monthly

Benefits

• Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits Employer-paid life and disability insurance 11 observed holidays and PTO plan Up to 12 weeks of paid family leave Continuing education reimbursement

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.