Helicopter Tour Guest Experience Specialist

Maverick Helicopters; Kahului (HI); Vor Ort; USD 22.730 - 32.373; Vollzeit

Zusammenfassung

Maverick Helicopters in Kahului, HI 96732 is seeking a Guest Service Representative to assist guests with the check-in process for helicopter tours and to provide attentive, courteous service. You will help guests with reservations, payments, photo handling, and daily operations to ensure a smooth arrival and flight experience.

Responsibilities include greeting guests, weighing for manifests, managing reminders, and coordinating with drivers and agents to locate guests.

Qualifikationen

• Active listening and effective communication are essential.
• Strong verbal and written communication skills.
• Customer-oriented approach and courteous demeanor.
• Reliability and accountability in duties.
• Attention to detail and accuracy in reservations and cash handling.

Aufgaben

• Prepare and organize each flight by reservations and weight and assign boarding numbers.
• Text/Email guest flight reminders and pick-up reminders.
• Greet passengers upon arrival.
• Apply payment to reservations via cash, credit card, and voucher.
• Check guests' photo ID and weigh guests for the pilot manifest.
• Perform weight and balance for each flight.
• Stock and inventory photo items and gift shop merchandise.
• Count cash till at start/end of shift and drop cash earned for the day.

Kenntnisse

Active Listening

Communication

Sales Ability

Customer Oriented

Reliability

Patience

Accuracy

Working Under Pressure

Jobbeschreibung

Maverick Helicopters in Kahului, HI 96732 is seeking a Guest Service Representative to assist guests with the check-in process for helicopter tours and to provide attentive, courteous service. You will help guests with reservations, payments, photo handling, and daily operations to ensure a smooth arrival and flight experience.

Responsibilities include greeting guests, weighing for manifests, managing reminders, and coordinating with drivers and agents to locate guests.