Heavy Equipment Warranty Specialist & Claims Liaison

ASCO Equipment Inc.; Manor (TX); Vor Ort; USD 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Paid Training & Advancement Opportunt.

100% employer-paid health insurance, 0

401(k) + profit sharing, and paid holi

ASCO Children’s Education Program: Fin

Zusammenfassung

ASCO Equipment Inc. in Manor, Texas is seeking an experienced Warranty Administrator/Service Writer. This role focuses on reviewing, completing, and submitting warranty claims while coordinating with technicians and supervisors to resolve denials and ensure timely payments.

You will prepare supporting documentation, track claims with manufacturers and insurers, and generate monthly performance reports. A fast-paced environment and strong customer service skills are essential for success.

Qualifikationen

• 3+ years of experience as a heavy equipment warranty administrator preferred.
• 3+ years of experience as a heavy equipment service technician or service writer.
• Ability to work in a fast paced/high volume environment.
• Detail oriented and team player work style.
• Excellent customer service and interpersonal communication skills.
• Intermediate computer skills, familiarization with Google suite products.
• Good time management skills to meet all warranty claim deadlines.

Aufgaben

• Submit and track warranty claims to various manufacturers and insurance providers.
• Provide documentation and technical information as required to ensure claim is paid.
• Work closely with a team of technicians, service writers, and supervisors.
• Report reasons for denial of claims to ensure processes are developed to correct problems.
• Review with service manager or customer reason for denial of warranty claims.
• Communicate directly with manufacturer to discuss policy or goodwill claims.
• Produce various monthly reporting to management.
• Register equipment with manufacturer to begin warranty.
• Provide quote or purchase extended warranty through various vendors.

Kenntnisse

Customer service

Interpersonal communication

Detail oriented

Team player

Time management

Tools

Google Suite

Jobbeschreibung

ASCO Equipment Inc. in Manor, Texas is seeking an experienced Warranty Administrator/Service Writer. This role focuses on reviewing, completing, and submitting warranty claims while coordinating with technicians and supervisors to resolve denials and ensure timely payments.

You will prepare supporting documentation, track claims with manufacturers and insurers, and generate monthly performance reports. A fast-paced environment and strong customer service skills are essential for success.