Service Manager - Heavy Equipment | Growth & Training

ASCO Equipment Inc.; Manor (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Base salary + commissions

Employer-paid health insurance

401(k) and profit sharing

Paid holidays

Training and career development

Job summary

ASCO Equipment, Inc. is seeking a Service Manager for our Austin/Manor Branch.

You will lead the Service Department, collaborate with the Branch Manager, and ensure operational efficiency, safety, and profitability while developing a high-performing team of technicians and support staff. The role emphasizes recruiting, training, and motivating staff, managing warranties and quotes, and maintaining strong customer communication.

Qualifications

• 3+ years of supervisory experience in service department operations.
• Prior dealership service experience in heavy equipment strongly preferred.
• Proficiency in Microsoft Office and dealer business systems.
• Valid driver’s license with a clean driving record.

Responsibilities

• Oversee day-to-day operations of the Service Department, focusing on teamwork, safety, customer satisfaction, and profitability.
• Collaborate with Branch Manager, Parts Manager, and Sales Manager to meet company goals.
• Recruit, train, and develop a high-performing team of technicians and support staff.
• Monitor technician training requirements and development opportunities.
• Oversee repair work to ensure accurate and timely completion.
• Maintain proactive communication with customers and provide updates.

Skills

Customer service

Supervisory experience

Team leadership

Safety standards

Problem solving

Tools

MS Office

Dealer systems

Job description

ASCO Equipment, Inc. is seeking a Service Manager for our Austin/Manor Branch.

You will lead the Service Department, collaborate with the Branch Manager, and ensure operational efficiency, safety, and profitability while developing a high-performing team of technicians and support staff. The role emphasizes recruiting, training, and motivating staff, managing warranties and quotes, and maintaining strong customer communication.