Warranty Administrator/Service Writer

ASCO Equipment; Manor (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Training

Employer-paid health insurance

401(k) + profit sharing

Paid holidays

ASCO Children's Education Program

Job summary

ASCO Equipment in Manor, Texas is seeking an experienced Warranty Administrator/Service Writer to review and complete warranty claims for heavy equipment. You will prepare, record, reconcile, and submit claims to manufacturers and insurers, working closely with technicians and supervisors to resolve issues.

The ideal candidate has 3+ years in heavy equipment warranty or service writing, strong customer service skills, and proficient Google Suite experience.

Qualifications

• 3+ years of experience as a heavy equipment warranty administrator or service writer is preferred.
• Strong customer service and interpersonal communication skills.
• Proficient with Google Suite (Docs, Sheets, Drive).
• Ability to work in a fast-paced, high-volume environment.
• Detail-oriented, team-player with good time management.

Responsibilities

• Submit and track warranty claims to manufacturers and insurers.
• Provide documentation and technical information to support claim payments.
• Collaborate with technicians, service writers, and supervisors.
• Report denial reasons to help improve processes.
• Register equipment with manufacturers to start warranty and provide quotes for extended warranties.

Skills

Heavy equipment warranty experience

Warranty claims processing

Customer service

Interpersonal communication

Google Workspace

Time management

Job description

ASCO Equipment has career opportunities for an experienced Warranty Administrator/Service Writerin Manor, Texas. The Warranty Administrator is responsible for reviewing and completing warranty claims. This includes preparing, recording, reconciling warranty claims and submitting them to the appropriate party.

Responsibilities:

• Submit and track warranty claims to various manufacturers and insurance providers.
• Provide documentation and technical information as required to ensure claim is paid.
• Work closely with a team of technicians, service writers, and supervisors.
• Report reasons for denial of claims to ensure processes are developed to correct problems.
• Review with service manager or customer reason for denial of warranty claims.
• Communicate directly with manufacturer to discuss policy or goodwill claims.
• Produce various monthly reporting to management.
• Register equipment with manufacturer to begin warranty.
• Provide quote or purchase extended warranty through various vendors.

• 3+ years of experience as a heavy equipment warranty administrator preferred.
• 3+ years of experience as a heavy equipment service technician or service writer.
• Ability to work in a fast paced/high volume environment.
• Detail oriented and team player work style.
• Excellent customer service and interpersonal communication skills.
• Intermediate computer skills, familiarization with Google suite products.
• Good time management skills to meet all warranty claim deadlines.

Why Join Team ASCO?

Compensation & Benefits:

• Paid Training & Advancement Opportunities
• 100% employer-paid health insurance, 401(k) + profit sharing, and paid holidays

Unique Perks:

• ASCO Children's Education Program: Financial assistance for employees' children pursuing higher education

Our Core Values:

• Honor God
• Develop People
• Pursue Excellence
• Grow Profitably

Be Part of Something Bigger

At ASCO, we're not just servicing equipment - we're offering a career with a company that puts people first. Our vision is simple: To be a blessing to those we serve. If you're a results-driven professional with a passion for solving challenges, we want you on our team.

ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.