Service Writer: Heavy Equipment & Customer Care

ASCO Equipment; Belton (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) + profit sharing

Paid holidays

Training & Advancement Opportunities

ASCO Children’s Education Program

Job summary

ASCO Equipment in Belton, TX seeks a Service Writer to coordinate service with customers and technicians, ensuring timely maintenance. The ideal candidate has 2+ years in heavy equipment service or service writing and excels at communication.

You will manage work orders, prepare repair estimates, monitor accounts receivable, and provide status updates. ASCO offers training and a culture that values safety and teamwork.

Qualifications

• 2+ years of experience as a heavy equipment service technician or service writer.
• Ability to work in a fast-paced, high-volume dealership.
• Detail oriented with time management and teamwork skills.
• Excellent customer service and communication skills.
• Proficient with computers; experience with G Suite and service software.
• A personal dedication to safety and accountability.

Responsibilities

• Positively take ownership of customer experience
• Manage work orders: open, close, post time, enter notes and monitor progress
• Prepare accurate estimates for costs of repairs and present to customer
• Monitor and manage accounts receivables
• Clearly and effectively communicate to customers, technicians and service manager
• Provide status updates on: work orders, troubleshooting, technician progress & general questions
• Monitor phones for field technician and customer calls
• Various other administrative duties

Skills

Customer service

Communication

Time management

Teamwork

Detail oriented

Computer skills

Tools

G Suite

Service software

Job description

ASCO Equipment in Belton, TX seeks a Service Writer to coordinate service with customers and technicians, ensuring timely maintenance. The ideal candidate has 2+ years in heavy equipment service or service writing and excels at communication.

You will manage work orders, prepare repair estimates, monitor accounts receivable, and provide status updates. ASCO offers training and a culture that values safety and teamwork.