Heavy Equipment Service Supervisor

SanCrest; Fremont (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Sancrest Llc is seeking a Service Supervisor to lead daily service operations for a wholesale equipment dealership supporting agricultural, construction, forestry, and landscaping equipment. You will coordinate shop and field work, manage technician workloads, and ensure high-quality repairs.

The role requires strong leadership, excellent customer communication, and a commitment to safety. You will participate in warranty processing, parts coordination, and budgeting tasks to improve efficiency

Qualifications

• Strong leadership and coordination skills for managing a service team.
• Excellent customer communication and service-focused mindset.
• Ability to maintain quality control and prioritize repairs effectively.
• Knowledge of safety practices and compliance in a service environment.
• Experience supporting warranty, parts coordination, and basic financial awareness.

Responsibilities

• Coordinate and schedule shop and field service work; manage technician workloads.
• Ensure timely, high-quality repairs and effective service workflow.
• Communicate with customers regarding estimates, approvals, and repair status updates.
• Enforce safety standards and company policies across service operations.
• Assist with warranty processing and parts coordination to support repair efficiency.
• Support basic budgeting and contribute to operational efficiency and customer satisfaction.

Skills

Leadership

Customer communication

Quality control

Safety practices

Budgeting awareness

Job description

Service Supervisor

to lead daily service operations for a wholesale equipment dealership supporting agricultural, construction, forestry, and landscaping equipment.

Key Responsibilities

• Coordinate and schedule shop and field service work; manage technician workloads.
• Ensure timely, high-quality repairs and effective service workflow.
• Communicate with customers regarding estimates, approvals, and repair status updates.
• Enforce safety standards and company policies across service operations.
• Assist with warranty processing and parts coordination to support repair efficiency.
• Support basic budgeting and contribute to operational efficiency and customer satisfaction.

Required Skills & Qualifications

• Strong leadership and coordination skills for managing a service team.
• Excellent customer communication and service-focused mindset.
• Ability to maintain quality control and prioritize repairs effectively.
• Knowledge of safety practices and compliance in a service environment.
• Experience supporting warranty, parts coordination, and basic financial awareness (budgeting).