Heavy Equipment Service Lead (Field & Shop)

Sancrest Llc; Fremont (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Sancrest Llc is seeking a Service Supervisor to lead daily service operations for a wholesale equipment dealership supporting agricultural, construction, forestry, and landscaping equipment. You will coordinate shop and field work, manage technician workloads, and ensure high-quality repairs.

The role requires strong leadership, excellent customer communication, and a commitment to safety. You will participate in warranty processing, parts coordination, and budgeting tasks to improve efficiency

Qualifications

• Strong leadership and coordination skills for managing a service team.
• Excellent customer communication and service-focused mindset.
• Ability to maintain quality control and prioritize repairs effectively.
• Knowledge of safety practices and compliance in a service environment.
• Experience supporting warranty, parts coordination, and basic financial awareness.

Responsibilities

• Coordinate and schedule shop and field service work; manage technician workloads.
• Ensure timely, high-quality repairs and effective service workflow.
• Communicate with customers regarding estimates, approvals, and repair status updates.
• Enforce safety standards and company policies across service operations.
• Assist with warranty processing and parts coordination to support repair efficiency.
• Support basic budgeting and contribute to operational efficiency and customer satisfaction.

Skills

Leadership

Customer communication

Quality control

Safety practices

Budgeting awareness

Job description

Sancrest Llc is seeking a Service Supervisor to lead daily service operations for a wholesale equipment dealership supporting agricultural, construction, forestry, and landscaping equipment. You will coordinate shop and field work, manage technician workloads, and ensure high-quality repairs.

The role requires strong leadership, excellent customer communication, and a commitment to safety. You will participate in warranty processing, parts coordination, and budgeting tasks to improve efficiency