Service Manager

S&H Farm Supply; Rogersville (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance (employee)

7 paid holidays

401K with company match

Company paid life insurance

Year-end bonus

Paid time off (no waiting period)

Vision insurance

Voluntary life insurance

Short term disability

Incentive program

Job summary

S&H Farm Supply in Rogersville, MO is seeking a Service Manager to oversee the service department for farm equipment, powersports, and lawn/garden offerings. You will lead technicians, ensure timely service, and drive customer satisfaction while maintaining productivity.

Responsibilities include inventory control, cross-department collaboration, and reporting to management. A strong leadership style, clear communication, and a results-driven approach are essential for success in this role.

Qualifications

• Previous experience in a service management role.
• Strong leadership and communication skills.
• Excellent problem-solving and decision-making abilities.
• Ability to work in a fast-paced environment.
• Proficient in Microsoft Office and other relevant software.
• Valid driver’s license.

Responsibilities

• Manage and supervise service technicians and support staff, providing guidance and support as needed.
• Ensure timely and efficient completion of service requests.
• Monitor and maintain inventory levels of parts and supplies.
• Maintain a high level of productivity by monitoring service processes.
• Collaborate with other departments to ensure seamless customer service experience and improve overall company performance.
• Ensure customer satisfaction by addressing customer concerns and resolving issues in a timely and professional manner.
• Provide regular reports on service department performance to upper management.
• Ensure compliance with safety regulations and company policies.
• Provide training and development opportunities for service technicians.

Skills

Leadership

Communication

Problem solving

Decision making

Fast-paced

Tools

Microsoft Office

Job description

Service Manager

The Service Manager will be responsible for overseeing the daily operations of the service department for a local farm equipment, powersports, and lawn/garden dealership. This includes managing a team of technicians, ensuring customer satisfaction, and maintaining a high level of productivity.

Responsibilities

• Manage and supervise service technicians and support staff, providing guidance and support as needed
• Ensure timely and efficient completion of service requests
• Monitor and maintain inventory levels of parts and supplies
• Maintain a high level of productivity by monitoring service processes
• Collaborate with other departments to ensure seamless customer service experience and improve overall company performance
• Ensure customer satisfaction by addressing customer concerns and resolving issues in a timely and professional manner
• Provide regular reports on service department performance to upper management
• Ensure compliance with safety regulations and company policies
• Provide training and development opportunities for service technicians

Qualifications

• Previous experience in a service management role
• Strong leadership and communication skills
• Excellent problem-solving and decision-making abilities
• Ability to work in a fast-paced environment
• Proficient in Microsoft Office and other relevant software
• Valid driver's license
• Company pays 100% of employee only health insurance
• 7 paid holidays
• 401K retirement plan with a company match up to 3%
• Company paid $15,000 life insurance policy
• Yearend bonus
• No waiting period for paid time off
• Vision
• Voluntary life insurance
• Short term disability
• Incentive program

Some Saturdays will be required, occasional overtime should be expected. Must be able to pass pre-employment drug screen, MVR and background check.