Service Supervisor

Boutique Recruiting; Somerville (MA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

Pension plan

Performance reviews

CDL sponsorship

Job summary

Boutique Recruiting represents a established equipment manufacturer in the greater Boston area seeking a Service Supervisor to lead a six-person service team and own daily operations. You will troubleshoot, coordinate repairs, and ensure top-quality testing before customer delivery.

The ideal candidate has hands-on heavy equipment experience, strong hydraulic knowledge, and proven leadership. CDL Class B is preferred or willing to obtain it, with strong communication and organizational skills

Qualifications

• 5-10 years with heavy/mechanical equipment or related service environment.
• Strong mechanical and hydraulic knowledge.
• CDL Class B or able and willing to obtain one with company support.
• Comfortable testing large equipment and working at heights when required.
• Strong communication, organization, and problem-solving abilities.
• Proven ability to lead a team and coordinate with customers and management.

Responsibilities

• Oversee daily service department operations and supervise a team of six technicians.
• Assign repair work, prioritize tasks, and ensure timely, accurate service delivery.
• Schedule repairs, respond to service calls, and provide ongoing support to customers.
• Diagnose mechanical and hydraulic issues and assist technicians with troubleshooting.
• Test equipment to verify repairs before customer delivery.
• Coordinate with production on final preparation, testing, and delivery of new equipment.
• Prepare repair work orders and maintain shop supply levels with purchasing.

Skills

Leadership

Heavy equipment experience

Hydraulic knowledge

CDL Class B

Communication

Organization

Tools

Microsoft Word

Excel

Email client

Job description

Position Title: Service Supervisor

Take ownership of a hands-on service operation where your leadership, mechanical knowledge, and ability to solve problems will have a direct impact every day. An established equipment manufacturer in the greater Boston area is seeking a Service Supervisor to oversee daily service operations, lead a team of six technicians, and serve as a key connection between customers, management, and the shop floor. This role combines team leadership with hands-on equipment troubleshooting, customer service, repair coordination, and final equipment testing.

The ideal candidate has a strong background in heavy or mechanical equipment, understands how a busy shop operates, and can confidently shift between leading technicians, solving equipment issues, and communicating with customers. Reliability, organization, and strong communication are essential for success in this role.

Salary Range: $90,000 - $110,000 / Year, DOE

Responsibilities

• Oversee daily service department operations and supervise a team of six technicians
• Assign repair work, coordinate technician priorities, and ensure service jobs are completed accurately and efficiently
• Schedule customer repairs and respond to service calls, equipment concerns, and ongoing support needs
• Diagnose mechanical and hydraulic equipment issues and assist technicians with troubleshooting
• Operate and test equipment to identify issues and verify repairs are complete before customer delivery
• Coordinate with production on final preparation, testing and delivery of new equipment
• Prepare repair work orders, assign required materials, and work with purchasing to maintain appropriate shop supply levels
• Manage changing priorities between scheduled repairs, incoming service needs, and new equipment deliveries

Requirements

• 5-10 years of experience working with heavy equipment, mechanical equipment, or a related service environment
• Strong mechanical and hydraulic knowledge
• CDL Class B or ability and willingness to obtain one with company support
• Comfortable operating and testing large equipment, including working at heights when required
• Strong computer skills, including Microsoft Word, Excel and email
• Excellent organizational, prioritization, and problem-solving abilities
• Strong communication skills with the ability to work effectively with customers, technicians and management
• Dependable, punctual, and prepared to lead the team at the start of each workday

Preferred Qualifications

• Previous shop experience strongly preferred
• Supervisory experience preferred, though candidates with strong leadership potential will be considered
• Hydraulic vehicle maintenance experience is a plus
• College degree is a plus but not required

Benefits

• Medical insurance
• Defined benefit pension plan with employer contributions based on salary and years of service
• 2 weeks of vacation with additional vacation earned based on tenure
• Paid sick time + paid company holidays
• Annual performance reviews and compensation increases
• Company support for obtaining a CDL Class B when needed