Heavy Equipment Service Manager

Titan Machinery; Bismarck (ND); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health and Dental Coverage

HSA Contributions

Paid Holidays and PTO

401(k) with company matching

Pregnancy-Related Leave

Job summary

Titan Machinery is seeking a Service Manager to lead the store's service operations, ensuring top-notch customer satisfaction and adherence to safety and efficiency standards. You will supervise technicians, manage workloads, and partner with sales and parts to optimize profitability.

The role requires 2+ years of related experience, willingness to travel up to 30%, and strong leadership skills to guide a team in a fast-paced environment serving heavy equipment customers.

Qualifications

• 2+ years of related experience and/or related military experience, or related education/training.
• Ability to travel up to 30% of the time and work flexible hours.
• Ability to effectively lead and manage people.

Responsibilities

• Financial and Performance Management: Understand key financial drivers, ensure the department meets or exceeds goals, market services to maintain a consistent income stream, and effectively manage workflows, including work schedules, employee schedules, and customer work orders.
• Customer Interaction and Experience: Handle all customer inquiries and communications, from repair estimates to resolving complaints, and manage the service department's workflow to meet financial and operational goals.
• Documentation and Communication: Supervise and schedule employees, market the service department to ensure a steady workflow, and ensure all service records, work orders, and documentation are maintained accurately, thoroughly, and in a timely manner.
• Safety and Compliance: Uphold environmental, health, and safety regulations, and ensure all vehicles meet legal requirements.

Skills

Leadership

Customer service

Job description

Titan Machinery is seeking a Service Manager to lead the store's service operations, ensuring top-notch customer satisfaction and adherence to safety and efficiency standards. You will supervise technicians, manage workloads, and partner with sales and parts to optimize profitability.

The role requires 2+ years of related experience, willingness to travel up to 30%, and strong leadership skills to guide a team in a fast-paced environment serving heavy equipment customers.