Heavy Equipment Service Lead: Operations & Growth

Titan Machinery; Garrison (ND); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health and dental coverage

HSA - up to $1200 tax-free annually

401(k) with company match on first day

Paid holidays and PTO

Pregnancy-related leave

Job summary

Titan Machinery in North Dakota seeks a Service Manager to oversee the store’s service operations and ensure top‑notch customer satisfaction. The role emphasizes professionalism, safety, and efficiency in every repair and service activity.

You will drive financial performance, coordinate work and staff schedules, handle customer communications, and maintain accurate service records while upholding environmental, health, and safety standards. Growth opportunities exist within the dealer network.

Qualifications

• 2+ years’ related experience and/or related military experience, or related education/training (degree, certificate, etc)
• Ability to travel up to 30% of the time and work flexible hours
• Ability to effectively lead and manage people

Responsibilities

• Financial and Performance Management: Understand key financial drivers, ensure the department meets or exceeds goals, market services to maintain a consistent income stream, and effectively manage workflow, including work schedules, employee schedules, and customer work orders

Skills

Leadership

Travel willingness

Operations management

Education

Related education/training (degree/certificate)

Job description

Titan Machinery in North Dakota seeks a Service Manager to oversee the store’s service operations and ensure top‑notch customer satisfaction. The role emphasizes professionalism, safety, and efficiency in every repair and service activity.

You will drive financial performance, coordinate work and staff schedules, handle customer communications, and maintain accurate service records while upholding environmental, health, and safety standards. Growth opportunities exist within the dealer network.