Service Manager

Titan Machinery; Garrison (ND); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health and dental coverage

HSA - up to $1200 tax-free annually

401(k) with company match on first day

Paid holidays and PTO

Pregnancy-related leave

Job summary

Titan Machinery in North Dakota seeks a Service Manager to oversee the store’s service operations and ensure top‑notch customer satisfaction. The role emphasizes professionalism, safety, and efficiency in every repair and service activity.

You will drive financial performance, coordinate work and staff schedules, handle customer communications, and maintain accurate service records while upholding environmental, health, and safety standards. Growth opportunities exist within the dealer network.

Qualifications

• 2+ years’ related experience and/or related military experience, or related education/training (degree, certificate, etc)
• Ability to travel up to 30% of the time and work flexible hours
• Ability to effectively lead and manage people

Responsibilities

• Financial and Performance Management: Understand key financial drivers, ensure the department meets or exceeds goals, market services to maintain a consistent income stream, and effectively manage workflow, including work schedules, employee schedules, and customer work orders

Skills

Leadership

Travel willingness

Operations management

Education

Related education/training (degree/certificate)

Job description

Overview

Join the Titan Machinery team as a Service Manager where you will manage the store’s service operations and ensure top-notch customer satisfaction. In this pivotal role, you’ll oversee all aspects of service operations, ensuring that our dealership meets and exceeds industry standards with a focus on professionalism, safety, and efficiency.

Responsibilities

• Financial and Performance Management: U nderstand key financial drivers, ensure the department meets or exceeds goals, market services to maintain a consistent income stream, and effectively manage workflow s , including work schedules, employee schedules, and customer work orders
• Customer Interaction and Experience : Handle all customer inquiries and communications, from repair estimates to resolving complaints, and manage the service department's workflow to meet financial and operational goals
• Documentation and Communication : Supervise and schedule employees, market the service department to ensure a steady workflow, and e nsure all service records, work orders, and documentation are maintained accurately, thoroughly, and in a timely manner
• Safety and Compliance: U phold environmental, health, and safety regulations , and e nsure all vehicles meet legal requirements

If you're passionate about heavy equipment and thrive in a fast-paced environment where professionalism and precision in mechanical work are valued, Titan Machinery offers the opportunity for growth and development. Join us in maintaining our reputation as a trusted partner in the community and beyond.

Qualifications

Required

• 2+ years’ related experience and/or related military experience, or related education/training (degree, certificate, etc )
• Ability to travel up to 30% of the time and work flexible hours
• Ability to effectively lead and manage people

Benefits

Titan Machinery provides a generous total compensation package including the following benefits:

• Comprehensive Health and Dental Coverage
• HSA (Health Savings Account) - up to $1200 tax-free each year, contributed to your account by Titan Machinery
• 8 Paid Holidays, Competitive PTO, and Paid Company Volunteer Hours
• 401(k) with company matching on your FIRST DAY of employment
• 100% Paid Pregnancy-Related Leave and Parental Bonding
• Additional Voluntary Benefits such as: Vision Insurance, Life Insurance, Short-term disability and more!
• Additional Leave Benefits such as: Bereavement, Volunteer EMT, and Firefighter
• Safety Equipment Reimbursement
• Uniforms - 100% Paid by Titan - including laundering!
• Performance-based incentives
• #TMManagement

Learn more about our benefits here: https://www.titanmachinery.com/titan-c are ers/c are ers/benefits

Titan reserves the right to adjust compensation based on factors including but not limited to: scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions. Titan Machinery is an Equal Opportunity / Aff…? Titan Machinery is an E-Verify participant. To learn more, please refer to the main Careers page.