Heavy Equipment Service Advisor & Customer Liaison

inchcape; Tamuning (GU); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health and Life Insurance

Retirement Savings Plan

Employee Discount Program

Fuel Discount

Additional Leave Benefits

Annual Salary Reviews

Training & Professional Development

Job summary

Inchcape is seeking a Service Advisor to greet customers, assess equipment service needs, and provide information on repairs, pricing, and timelines. The role involves coordinating repair requests, scheduling, and budgeting with the Parts Department and service technicians.

The ideal candidate will have strong customer service and communication skills, along with solid organizational abilities to manage multiple service jobs and maintain accurate service records.

Qualifications

• Strong customer service and communication skills, both verbal and written.
• Ability to understand customer descriptions of equipment issues and communicate them accurately to service technicians.
• Excellent organizational and time-management skills with multiple priorities.
• Attention to detail when preparing estimates, work orders, and service documentation.

Responsibilities

• Greet customers professionally, determine their equipment service needs, and provide information on services, pricing, and timelines.
• Receive repair requests, schedule service appointments, and manage service schedules based on customer needs and technician availability.
• Coordinate with Parts Department to confirm parts availability and pricing, prepare repair estimates, obtain customer approval, and follow up on parts orders.
• Prepare, maintain, and close service work orders, documenting labor, parts, and charges for invoicing.
• Act as liaison between customers and service technicians, communicating equipment concerns and service updates.
• Monitor service jobs and communicate repair progress, estimated completion times, and additional requirements to customers.
• Maintain accurate records of service appointments, repair orders, customer interactions, and equipment service history.

Skills

Customer service

Communication

Organizational skills

Time management

Attention to detail

Education

High School Diploma or equivalent

Job description

Inchcape is seeking a Service Advisor to greet customers, assess equipment service needs, and provide information on repairs, pricing, and timelines. The role involves coordinating repair requests, scheduling, and budgeting with the Parts Department and service technicians.

The ideal candidate will have strong customer service and communication skills, along with solid organizational abilities to manage multiple service jobs and maintain accurate service records.