Heavy Equipment Service Advisor | Customer Uptime

JCB North America; Baton Rouge (LA); On-site; USD 42,000 - 66,000; Full time

Job summary

Gulf Coast JCB in Baton Rouge, LA seeks a Service Advisor to be the primary contact between customers and the service department. You will coordinate service work, communicate repair progress, prepare estimates, and support the Parts Department while delivering an exceptional customer experience.

You will open and close service orders, track progress, assist with warranty and billing, and work closely with technicians to ensure parts availability and timely invoicing.

Qualifications

• Minimum of 3 years of experience in heavy equipment or related service operations.
• Experience with CDK service platforms such as e-Emphasys or IntelliDealer is a plus.
• Associate degree, technical training, or equivalent work experience preferred.

Responsibilities

• Serve as the primary customer contact for service inquiries.
• Open, maintain, and close service work orders accurately.
• Communicate repair status, estimates, approvals, and completion updates to customers.
• Prepare and communicate repair estimates and service recommendations.
• Coordinate and schedule shop and field service work with the Service Manager.
• Support billing accuracy and timely invoicing of completed work orders.
• Maintain service records and documentation per company procedures.

Skills

Customer service

Communication skills

Organizational skills

Time management

Problem solving

Teamwork

Education

Associate degree or technical training

High school diploma or GED

Tools

CDK service platforms

e-Emphasys

IntelliDealer

Microsoft Office

Dealership management systems

Job description

Gulf Coast JCB in Baton Rouge, LA seeks a Service Advisor to be the primary contact between customers and the service department. You will coordinate service work, communicate repair progress, prepare estimates, and support the Parts Department while delivering an exceptional customer experience.

You will open and close service orders, track progress, assist with warranty and billing, and work closely with technicians to ensure parts availability and timely invoicing.