Heavy Equipment Service Advisor (Call Center)

Custom Truck One Source, Inc.; Fort Worth (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) with Employer Match

Dental, Vision, and Life Insurance

Paid Vacation, Sick and Holidays

Job summary

Custom Truck One Source, Inc. is seeking a Call Center Service Advisor in Fort Worth, TX. You will field inbound calls, diagnose issues over the phone, and coordinate service solutions to keep customers moving with their vocational trucks and equipment.

The role emphasizes exceptional customer service, strong communication, and teamwork as you partner with the parts and service teams at the Fort Worth location.

Qualifications

• Experience in a similar role.
• Knowledge of hydraulic, heavy equipment, diesel truck and/or farm equipment preferred.
• Excellent customer service aptitude and strong communication skills.

Responsibilities

• Answer inbound emails and phone calls related to service issues in a timely manner.
• Identify problems by listening to symptoms and clarifying descriptions.
• Prepare repair orders with symptoms and repairs; enter into service database.

Skills

Customer service

Communication skills

Detail oriented

People skills

Job description

Custom Truck One Source, Inc. is seeking a Call Center Service Advisor in Fort Worth, TX. You will field inbound calls, diagnose issues over the phone, and coordinate service solutions to keep customers moving with their vocational trucks and equipment.

The role emphasizes exceptional customer service, strong communication, and teamwork as you partner with the parts and service teams at the Fort Worth location.