Heavy-Duty Truck Service Advisor — Growth & Customer Care

Vanguard Truck Centers; Houston (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401k with employer match (after 3 mont

Medical, dental, and vision insurance

Employer paid STD and Basic life

Optional life and LTD

Flexible Spending Account

PTO Paid Time Off program

Career Advancement Opportunities

Job summary

Vanguard Truck Centers is seeking a Service Advisor in Houston, TX, to join a growing, profitable operator of full‑service commercial truck centers across the United States.

The role emphasizes following established processes, initiating repairs, monitoring progress, and communicating with customers and internal teams to ensure accurate, timely, and cost‑effective service. A background in heavy‑duty trucks and ASE certifications are preferred.

Qualifications

• 2 years of Service Advisor experience required.
• Heavy duty truck experience preferred.
• Automotive Service Excellence (ASE) Certifications.
• Manufacturer Training.
• Valid Driver's License.
• Ability to meet insurability requirements.

Responsibilities

• Exercise Vanguard established Processes and Procedures.
• Initiate customer repair using the Certified Uptime Center process (JPRO).
• Monitor customer repair process from initiation to close.
• Manage customer communication including relaying initial diagnosis, estimates, repair approvals and timely status updates.
• Manage internal / departmental communications to insure timely and smooth repair event.
• Drive service sales by capitalizing on upsell opportunities.
• Review Repair Order prior to close and notifying customer to insure accuracy and time and price alignment.
• Communicate awareness of the Customer Experience Management survey (CEM).
• Daily review of open repair orders with Service Manager as a part of the daily RO close process.
• Participate in developmental and assigned training paths.
• Maintain Vanguard customer service standards
• Engagement in TEAM environment.
• Keep work area clean and organized.
• Communicate work place or process issues and provide resolution input.
• Participate in Service Department meetings.
• Assists with the flow of work in the service department.

Skills

Service Advisor experience

Tools

ASE Certifications

Manufacturer Training

Valid Driver's License

Job description

Vanguard Truck Centers is seeking a Service Advisor in Houston, TX, to join a growing, profitable operator of full‑service commercial truck centers across the United States.

The role emphasizes following established processes, initiating repairs, monitoring progress, and communicating with customers and internal teams to ensure accurate, timely, and cost‑effective service. A background in heavy‑duty trucks and ASE certifications are preferred.