Heavy-Duty Truck Service Advisor | Upsell & Customer Care

Vanguard Truck Centers; Forest Park (GA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

401k with employer match (after 3 mom

Medical, dental, and vision insurance

Employer paid STD and Basic life

Flexible Spending Account

PTO Paid Time Off program

Career Advancement Opportunities

Job summary

Vanguard Truck Centers is seeking a Service Advisor to join our growing team in the United States. You will coordinate customer repairs, provide estimates, and guide the process from initiation to close in a fast-paced dealership setting.

Qualified candidates have 2 years of Service Advisor experience, heavy truck exposure, ASE certifications, and a valid driver's license. We offer competitive pay, benefits, and career advancement opportunities.

Qualifications

• 2 years of Service Advisor experience required.
• Heavy duty truck experience preferred.
• Automotive Service Excellence (ASE) Certifications.
• Manufacturer Training.
• Valid Driver's License.
• Ability to meet insurability requirements.

Responsibilities

• Exercise Vanguard established Processes and Procedures.
• Initiate customer repair using the Certified Uptime Center process (JPRO).
• Monitor customer repair process from initiation to close.
• Manage customer communication including relaying initial diagnosis, estimates, repair approvals and timely status updates.
• Manage internal / departmental communications to insure timely and smooth repair event.
• Drive service sales by capitalizing on upsell opportunities.
• Review Repair Order prior to close and notifying customer to insure accuracy and time and price alignment.
• Communicate awareness of the Customer Experience Management survey (CEM).
• Daily review of open repair orders with Service Manager as a part of the daily RO close process.
• Participate in developmental and assigned training paths.
• Maintain Vanguard customer service standards
• Engagement in TEAM environment.
• Keep work area clean and organized.
• Communicate work place or process issues and provide resolution input.
• Participate in Service Department meetings.
• Assists with the flow of work in the service department.

Skills

Customer service

Communication

Teamwork

Education

ASE Certifications

Manufacturer Training

Driver's License

Job description

Vanguard Truck Centers is seeking a Service Advisor to join our growing team in the United States. You will coordinate customer repairs, provide estimates, and guide the process from initiation to close in a fast-paced dealership setting.

Qualified candidates have 2 years of Service Advisor experience, heavy truck exposure, ASE certifications, and a valid driver's license. We offer competitive pay, benefits, and career advancement opportunities.