Heavy Equipment Service Writer | Customer-Focused Estimator

Looking for a career where you can make an impact?; Thatcher (AZ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

401K

Boot voucher

Volunteer day

Job summary

SONSRAY, a leading dealer serving construction, transportation, and agriculture sectors, is seeking a Service Writer in Thatcher, AZ. You will be the main contact between customers and the service department, managing repair requests for heavy equipment and preparing repair orders.

Responsibilities include estimating materials and labor, verifying warranty coverage, coordinating workflow for technicians, and explaining estimates to customers.

Qualifications

• 3+ years of experience handling heavy phones, office administrative duties, and customer relations.

Responsibilities

• Verifies warranty coverage and prepares estimates.
• Develops repair orders by describing symptoms and repairs; obtaining approvals.
• Maintains a job board and helps in delegation of work to technicians.
• Communicates clearly with customers to explain estimates and expected timelines.

Skills

Customer service

Office administration

Computer skills

Bilingual Spanish

Job description

SONSRAY, a leading dealer serving construction, transportation, and agriculture sectors, is seeking a Service Writer in Thatcher, AZ. You will be the main contact between customers and the service department, managing repair requests for heavy equipment and preparing repair orders.

Responsibilities include estimating materials and labor, verifying warranty coverage, coordinating workflow for technicians, and explaining estimates to customers.