Service Writer: Heavy Equipment & Customer Solutions

Sonsray; Thatcher (AZ); Hybride; USD 25 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental, Vision & Life insurance

401K

80 hours of annual vacation

Uniforms provided

Annual boot voucher

Volunteer day

Birthday meal

Holiday party

Résumé du poste

The Sonsray Service department in Thatcher, AZ is seeking a Service Writer to serve as the primary contact between customers and the service team for heavy equipment repairs. You will manage repair requests, prepare repair orders, and coordinate with technicians.

The ideal candidate has at least 3 years of experience with phone and office duties, strong computer skills, and a customer-focused approach. Bilingual Spanish is a plus; the position offers a full-time role with competitive hourly pay

Qualifications

• Minimum 3 years handling heavy phones and office duties.
• Experience in customer relations and problem solving.
• Strong computer skills and attention to detail.

Responsabilités

• Prepares repair orders describing symptoms and repairs.
• Develops material and labor estimates; calculates customer payment.
• Maintains job board and delegates work to technicians.
• Explains estimates and obtains customer approval.
• Keeps unit records and service history up to date.
• Participates in ongoing training and development.
• Performs other duties as directed by management.

Connaissances

Customer service

Administrative duties

Problem-solving

Computer skills

Bilingual Spanish

Description du poste

The Sonsray Service department in Thatcher, AZ is seeking a Service Writer to serve as the primary contact between customers and the service team for heavy equipment repairs. You will manage repair requests, prepare repair orders, and coordinate with technicians.

The ideal candidate has at least 3 years of experience with phone and office duties, strong computer skills, and a customer-focused approach. Bilingual Spanish is a plus; the position offers a full-time role with competitive hourly pay