Heavy Equipment Service Writer: Estimates & Warranty

Sonsray Inc; Thatcher (AZ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

401K

Paid time off

Uniforms provided

Boot voucher

Job summary

Sonsray Inc. in Thatcher, AZ is seeking a Service Writer to serve as the primary liaison between customers and the service department, handling repair requests for heavy equipment, preparing repair orders, and providing estimates.

The ideal candidate is organized, customer-focused, and capable of managing multiple priorities in a fast-paced setting. The position offers hourly pay of $18–$20, full-time hours, and opportunities to grow within a leading West Coast dealership network.

Qualifications

• Minimum 3 years experience handling heavy phones and customer relations.
• Experience in agricultural/heavy equipment dealership is highly desired.
• Basic mechanical knowledge is a plus.
• Bilingual in Spanish is a plus.

Responsibilities

• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
• Prepares repair orders by describing symptoms, problems, and causes discovered; obtaining approval signatures; entering RO into E-Emphasys
• Maintains a job board and helps in the delegation of work to technicians
• Maintains customer confidence by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; providing contact numbers
• Maintains unit records by recording problems and corrective actions planned
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications and taking online factory courses
• Enhances organization's reputation by accepting ownership for new requests; exploring opportunities to add value
• Performs other functions or duties as directed by management in line with dealership objectives

Skills

Phone skills

Administrative duties

Customer relations

Computer skills

Problem solving

Job description

Sonsray Inc. in Thatcher, AZ is seeking a Service Writer to serve as the primary liaison between customers and the service department, handling repair requests for heavy equipment, preparing repair orders, and providing estimates.

The ideal candidate is organized, customer-focused, and capable of managing multiple priorities in a fast-paced setting. The position offers hourly pay of $18–$20, full-time hours, and opportunities to grow within a leading West Coast dealership network.