Heavy Equipment Service Advisor

Western States Equipment Co; Lewiston (ID); On-site; USD 55,000 - 85,000; Full time

Job summary

Western States Equipment Company in Lewiston, ID, is seeking a Service Advisor to act as the primary contact for customers seeking equipment service. You will qualify repair needs, create quotes, and coordinate with the Pricing Group and PSSRs to initiate work.

Reporting to the Service Manager, you will manage service calls, schedule work, update customers on status, upsell when appropriate, and ensure warranty and policy issues are handled.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Minimum five years diagnosing and repairing heavy equipment.
• One year of management experience with P&L responsibilities preferred.
• Two years of customer service experience in the heavy equipment industry.
• Valid driver's license with acceptable driving record.
• Ability to communicate effectively in English.

Responsibilities

• Serve as primary contact for customers seeking service work.
• Qualify repair needs and collect information for quotes.
• Prepare quotes and estimates for service work.
• Coordinate with Pricing Group and PSSRs to quote repairs.
• Schedule service calls and manage repair workflow.
• Provide status updates and upsell where appropriate.
• Ensure warranty and policy issues are evaluated.
• Close repairs with customer consent and finalize invoices.

Skills

Technical repair knowledge

CAT equipment familiarity

Microsoft Office

Customer service

Communication skills

Prioritization

Self-starter

Attendance

Education

High school diploma or GED

Associates degree preferred

Valid driver's license

Job description

Western States Equipment Company in Lewiston, ID, is seeking a Service Advisor to act as the primary contact for customers seeking equipment service. You will qualify repair needs, create quotes, and coordinate with the Pricing Group and PSSRs to initiate work.

Reporting to the Service Manager, you will manage service calls, schedule work, update customers on status, upsell when appropriate, and ensure warranty and policy issues are handled.