Heavy Duty Truck Technical Support & Warranty Specialist

DXC Technology Company; Troy (MI); Hybrid; USD 30,000 - 39,000; Full time

Job summary

DXC Technology Company in Troy, Michigan is seeking a technical product support specialist for the Cummins client. You will handle troubleshooting by phone and email, adjudicate warranty claims, and provide product support to the client’s customers and personnel who use heavy‑duty truck components.

The role requires automotive knowledge of heavy truck systems, strong electrical troubleshooting, and the ability to explain diagnostic information clearly.

Qualifications

• Must have strong customer service experience in a high-volume contact center.
• Able to troubleshoot both mechanically and electrically heavy truck components.
• Strong communication skills to convey diagnostic information clearly over phone and email.

Responsibilities

• Troubleshoot technical issues by phone and email.
• Adjudicate warranty claims and provide product support to client contacts.
• Handle warranty processing and customer inquiries related to heavy truck components.
• Collaborate with North American field operations and client personnel as needed.

Skills

Customer service

Phone support

Technical troubleshooting

Electrical troubleshooting

Communication skills

Typing speed

Computer proficiency

Education

College degree in automotive or heavy-duty trucking

ASE Automotive Certification

ASE Heavy Truck Certification

Tools

Diagnostics equipment

Wiring schematics

Job description

DXC Technology Company in Troy, Michigan is seeking a technical product support specialist for the Cummins client. You will handle troubleshooting by phone and email, adjudicate warranty claims, and provide product support to the client’s customers and personnel who use heavy‑duty truck components.

The role requires automotive knowledge of heavy truck systems, strong electrical troubleshooting, and the ability to explain diagnostic information clearly.