Heavy Duty Truck Mechanical/Electrical Service Consultant (Hybrid)

DXC Technology Inc.; Troy (MI); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Hybrid work model

Training provided

Job summary

DXC Technology Inc. in Michigan is seeking a technical product support specialist to assist Cummins client with heavy-duty truck components. You will troubleshoot over the phone and email, adjudicate warranties, and provide exceptional customer service to client contacts and field operations across North America.

Training will be provided on all products and software. The role requires automotive knowledge of heavy truck systems, strong electrical troubleshooting, and the ability to document

Qualifications

• Must have strong customer service skills and experience handling calls and emails.
• Automotive knowledge in heavy-duty truck components; ability to troubleshoot mechanically and electrically.
• Computer proficiency with good typing skills; capable of documenting interactions clearly.

Responsibilities

• Provide technical troubleshooting over phone and email for Cummins client.
• Handle warranty adjudication and processing of warranty claims.
• Deliver product and customer support for heavy truck systems across NA.
• Communicate diagnostic information clearly to clients and internal teams.
• Receive training on all products and software used daily.

Skills

Customer service

Phone support

Electrical troubleshooting

Mechanical troubleshooting

Detail oriented

Team player

Education

College degree in automotive or heavy-duty trucking

ASE Automotive Certification

Heavy Truck Certification

Tools

CRM software

Warranty processing system

Diagnostic tools

Job description

Job Description:About DXC TechnologyDXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.About the positionThis position is in support of the Cummins Client to provide technical product support for Meritor heavy duty truck components.Responsibilities include technical troubleshooting over the phone and email support, warranty adjudication, product support and customer support related to contacts from the Customer’s clients and Customer personnel involving customer products, and processing product warranty claims.Representatives provide technical support and warranty adjudication on heavy truck systems for an industry leading customer assistance call center.This position is client facing and spends much time interacting with the client's North American Field Operations as well as providing specialized mechanical/technical support and warranty adjudication for the following product lines to repair facility networks throughout North America (U.S. and Canada).The position also includes the processing and verification of warranty claims.Training would be provided on all products and software used in daily tasks.These heavy truck systems include heavy duty drive axles, electric drive systems, front non-drive and drive steer axles, wheel end, drum and disc brakes, air brakes, hydraulic braking components, transfer cases, trailer suspensions, trailer axles, tire inflation and EV systems as examples.Mandatory Qualifications:Exceptional customer service skills. This contact center is responsible for the vast majority of interacting with the client’s customers daily. Troubleshooting is done over the phone. The contact center also provides support via emailIdeal candidates need to also be computer proficient, with great typing skills and detailed oriented to handle the databaseMust be able to communicate diagnostic information over the phone in a clear and concise mannerAutomotive knowledge: medium/heavy duty truck component backgroundThey troubleshoot truck component failures mechanically and electrically and they provide customer service, problem resolution for both technical/warranty over the phone and via emailCandidate must possess strong level of mechanical and/or electrical knowledge of heavy truck systems or automotive systems knowledgeCandidate must have strong spatial relationship skillsMust be able to understand mechanical operations regarding component functions and failure analysis as some of these components have a heavy reliance on electrical components, candidates must also have a strong background in electrical troubleshooting, strong understanding on wiring schematics and electrical diagnostic principles, and practical application experience.Automotive work experience to include hands-on mechanical and/or electrical product experience is required (Axles, brakes, drivelines, transmissions, trailer products, transfer cases, wheel-ends, and electrical experience as examples)Client places heavy emphasis on practical experience and certifications to include ASE Automotive and Heavy Truck certificationsCandidates should possess a working mechanical knowledge of Class 7 and 8 “Over the Road Trucks”Must have mechanical skills or electrical skills with trucks or carsWe support heavy duty trucks like linehaul trucks going down the road carrying goods. When an axle, brake, driveline, transfer case or component breaks on that truck, our team technically diagnoses itAdditional Qualifications:Strong computer and typing skillsExceptional attention to detail and documentation skillsTime management and multitasking abilityStrong problem-solving skillsAbility to work well within a teamEducation requirement:A college degree in the automotive or heavy-duty trucking industry from accredited colleges and universities is preferredWork Environment:All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the futureDuring training, the attendance is fully at the client´s site at the location below. After training graduation, the position becomes hybrid, with typically Mondays and Fridays at home and TUES, WED and THUR on-siteOur address is: Cummins (client´s office): 2135 W. Maple Rd. Troy, MI, 48084Our operational hours are 7:30 a.m. to 10 p.m. ET Monday – Friday; Saturdays 9-6 p.m. During the training period the schedule is primarily daytime business hours. Various shifts are needed to support customersOvertime is available is available in this positionAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.If you are an applicant from the United States, Guam, or Puerto RicoDXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.Postings LinkDisability AccommodationsIf you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.Please note: DXC will respond only to requests for accommodations due to a disability.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.