Experienced Heavy-Duty Truck Service Advisor

VANGUARD TRUCK CENTERS LLC; Houston (TX); Presencial; USD 62.000 - 70.000; Tempo integral

Benefícios oferecidos por esta vaga

401k with employer match (after 3 mon​

Medical, dental, and vision insurance

Employer paid STD and Basic life

Flexible Spending Account

PTO Paid Time Off program

Career Advancement Opportunities

Resumo da vaga

Vanguard Truck Centers is seeking a Service Advisor in the Rankin/Houston area to coordinate customer repairs, manage communications, and drive service sales. The role requires at least 2 years of Service Advisor experience and preferred heavy-duty truck background, ASE certifications, and valid driving credentials.

You will work within a team to uphold Vanguard's service standards and participate in ongoing training.

Qualificações

• 2 years of Service Advisor experience required.
• Heavy duty truck experience preferred.
• ASE Certifications.
• Manufacturer Training.
• Valid Driver's License.
• Ability to meet insurability requirements.

Responsabilidades

• Exercise Vanguard established Processes and Procedures.
• Initiate customer repair using the Certified Uptime Center process (JPRO).
• Monitor customer repair process from initiation to close.
• Manage customer communication including relaying initial diagnosis, estimates, repair approvals and timely status updates.
• Manage internal / departmental communications to insure timely and smooth repair event.
• Drive service sales by capitalizing on upsell opportunities.
• Review Repair Order prior to close and notifying customer to insure accuracy and time and price alignment.
• Communicate awareness of the Customer Experience Management survey (CEM).
• Daily review of open repair orders with Service Manager as a part of the daily RO close process.
• Participate in developmental and assigned training paths.
• Maintain Vanguard customer service standards
• Engagement in TEAM environment.

Conhecimentos

Service Advisor experience

Heavy duty truck experience

ASE Certifications

Manufacturer Training

Valid Driver's License

Insurability requirements

Ferramentas

JPRO

Descrição da vaga

Vanguard Truck Centers is seeking a Service Advisor in the Rankin/Houston area to coordinate customer repairs, manage communications, and drive service sales. The role requires at least 2 years of Service Advisor experience and preferred heavy-duty truck background, ASE certifications, and valid driving credentials.

You will work within a team to uphold Vanguard's service standards and participate in ongoing training.