Heavy-Duty Truck Service Advisor – Growth & Upsell Focus

Vanguard Trucks Centers; Houston (TX); On-site; USD 62,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

401k with employer match

Medical, dental, and vision insurance

Employer paid STD and Basic life

Flexible Spending Account

PTO Paid Time Off program

Career Advancement Opportunities

Job summary

Vanguard Truck Centers in Houston, TX is seeking a Service Advisor to drive customer repairs and service sales. You will initiate repairs, communicate with customers, and coordinate internal teams to ensure timely, accurate service delivery.

The role requires performing in a fast-paced shop environment with upsell opportunities and adherence to Vanguard standards. Benefits include health, 401k, and paid time off.

Qualifications

• 2 years of Service Advisor experience required.
• Heavy duty truck experience preferred.
• ASE Certifications.
• Manufacturer Training.
• Valid Driver's License.

Responsibilities

• Follow established Vanguard processes and procedures.
• Initiate and manage customer repair using the Uptime Center process (JPRO).
• Monitor repair from initiation to close and update status.
• Communicate with customers on diagnosis, estimates, approvals, and status.
• Coordinate internal communications for timely repairs.
• Identify upsell opportunities to drive service sales.
• Review RO before close for accuracy of time and price.
• Inform customers about the CEM survey.
• Review open RO daily with Service Manager.
• Participate in training paths and team meetings.

Skills

Service Advisor experience

Heavy duty truck experience

Education

ASE Certifications

Tools

Manufacturer Training

Valid Driver's License

Job description

Vanguard Truck Centers in Houston, TX is seeking a Service Advisor to drive customer repairs and service sales. You will initiate repairs, communicate with customers, and coordinate internal teams to ensure timely, accurate service delivery.

The role requires performing in a fast-paced shop environment with upsell opportunities and adherence to Vanguard standards. Benefits include health, 401k, and paid time off.