Growth-Driven Truck Service Advisor

VANGUARD TRUCK CENTERS LLC; Forest Park (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

401k with employer match (after 3 mm 0

Medical, dental, and vision insurance

Employer paid STD and Basic life

Optional life and LTD

Flexible Spending Account

PTO Paid Time Off program

Career Advancement Opportunities

Job summary

Vanguard Truck Centers LLC is seeking a Service Advisor to drive service excellence at our Forest Park/Atlanta area shop. You will coordinate repairs, communicate with customers, and manage repair orders from initiation to close.

The role requires 2 years of Service Advisor experience and a preference for heavy-duty truck expertise. ASE certifications, manufacturer training, and a valid driver's license are expected. Background checks and safety footwear are required.

Qualifications

• 2 years of Service Advisor experience required
• Heavy duty truck experience preferred
• Automotive Service Excellence (ASE) Certifications
• Manufacturer Training
• Valid Driver's License
• Ability to meet insurability requirements

Responsibilities

• Exercise Vanguard established Processes and Procedures.
• Initiate customer repair using the Certified Uptime Center process (JPRO).
• Monitor customer repair process from initiation to close.
• Manage customer communication including relaying initial diagnosis, estimates, repair approvals and timely status updates.
• Manage internal / departmental communications to insure timely and smooth repair event.
• Drive service sales by capitalizing on upsell opportunities.
• Review Repair Order prior to close and notifying customer to insure accuracy and time and price alignment.
• Communicate awareness of the Customer Experience Management survey (CEM).
• Daily review of open repair orders with Service Manager as a part of the daily RO close process.
• Participate in developmental and assigned training paths.
• Maintain Vanguard customer service standards
• Engagement in TEAM environment.
• Keep work area clean and organized.
• Communicate work place or process issues and provide resolution input.
• Participate in Service Department meetings.
• Assists with the flow of work in the service department.

Skills

Service Advisor experience

Heavy duty truck experience

ASE Certifications

Manufacturer Training

Valid Driver's License

Insurability requirements

Job description

Vanguard Truck Centers LLC is seeking a Service Advisor to drive service excellence at our Forest Park/Atlanta area shop. You will coordinate repairs, communicate with customers, and manage repair orders from initiation to close.

The role requires 2 years of Service Advisor experience and a preference for heavy-duty truck expertise. ASE certifications, manufacturer training, and a valid driver's license are expected. Background checks and safety footwear are required.