Automotive Service Advisor - Growth, Training & Benefits

Licking County Chamber; Reynoldsburg (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) Match

Health Insurance

Dental & Vision Insurance

Credit Union Membership

Life Insurance & Disability

Educational Scholarships

Bonus potential

Job summary

Ohio Peterbilt, a division of Ohio Machinery Co., is seeking a Service Advisor to join our Etna, OH service team. You will help manage the service department's efficiency, handle incoming calls, set up appointments, and translate customer issues into actionable work orders for technicians.

The role emphasizes clear communication, organization, and strong customer service, with opportunities for training, benefits, and career growth within a nationally recognized organization.

Qualifications

• Education: A high school diploma or equivalent is required, and a college degree is preferred.
• Experience: Must have at least three years of experience, with a working knowledge of industry products, repairs, and parts.

Responsibilities

• Assist in managing and maintaining the efficiency, professionalism, and profitability of the service department.
• Answer incoming calls to the Service Department and direct callers to the appropriate colleague.
• Set up appointments for service customers and translate customer-reported problems into actionable work orders for technicians.
• Consult with technicians about necessary repairs and alternative options that can be offered.

Skills

Strong Communicator

Self-starter

Problem-solver

Customer Service Excellence

Computer Skills

Education

High School Diploma

College Degree Preferred

Tools

Microsoft Office

Job description

Ohio Peterbilt, a division of Ohio Machinery Co., is seeking a Service Advisor to join our Etna, OH service team. You will help manage the service department's efficiency, handle incoming calls, set up appointments, and translate customer issues into actionable work orders for technicians.

The role emphasizes clear communication, organization, and strong customer service, with opportunities for training, benefits, and career growth within a nationally recognized organization.