Heavy-Duty Tow Operator | Roadside First Responder

FirstLine Road Solutions; Lyman (WY); On-site; USD 34,000 - 44,000; Full time

Job summary

FirstLine Road Solutions in western Wyoming seeks a Heavy Duty Towing Operator to join a growing team serving Evanston to Rock Springs. The ideal candidate is active, a creative problem solver, and a strong communicator with excellent customer service in a team environment; this is not a desk job and quick decisions under pressure are required.

Essential duties include responding to calls, providing safe roadside assistance, heavy duty towing, minor repairs, scene cleanup, and daily truck

Qualifications

• Reside near assigned area to meet customer service time requirements.
• Pass DOT medical exam.
• Class A CDL (no automatics only).
• Valid driver's license with a clean driving record.
• State-based licensure as required.
• Ability to bend, stoop, walk and stand in all weather.
• Willing to pass background check and drug test.
• Experience operating heavy duty tow trucks or hauling equipment.

Responsibilities

• Respond to calls in a safe, timely manner and provide roadside assistance.
• Communicate with dispatch professionally and document status and ETAs.
• Perform emergency road service duties, including damage-free towing.
• Perform minor roadside repairs, excluding highways.
• Tow heavy duty vehicles (18-wheelers, dump trucks, cement trucks).
• Daily truck inspections and maintain cleanliness and fuel levels.
• Secure storage yard and ensure proper disposal of trash.
• Report damaged or missing tools/equipment and follow safety rules.

Skills

Customer service

Team communication

Problem solving

Safety orientation

DOT compliance knowledge

Tools

Mobile applications

Computer applications

Job description

FirstLine Road Solutions in western Wyoming seeks a Heavy Duty Towing Operator to join a growing team serving Evanston to Rock Springs. The ideal candidate is active, a creative problem solver, and a strong communicator with excellent customer service in a team environment; this is not a desk job and quick decisions under pressure are required.

Essential duties include responding to calls, providing safe roadside assistance, heavy duty towing, minor repairs, scene cleanup, and daily truck