Driver - Heavy Duty

FirstLine Road Solutions; Orem (UT); On-site; USD 42,000 - 62,000; Full time

Job summary

FirstLine Road Solutions in Utah seeks a Heavy Duty Towing Operator for the Orem to St.George area. This role is active, requires quick decision making under pressure, and a strong interest in automobile knowledge and customer service.

You will respond to dispatch calls, perform safe towing and roadside repairs, maintain the truck, comply with DOT requirements, and work with a team to keep roads safe. A CDL A is required and you must pass background checks.

Qualifications

• Requires CDL Class A and a clean driving record.
• DOT physical and medical exam clearance required.
• Strong customer service and communication skills.
• Experience with heavy duty towing or hauling equipment preferred.

Responsibilities

• Respond to calls in a safe, timely manner with professional roadside assistance.
• Communicate with dispatch with status and ETA.
• Perform emergency road service duties including heavy duty towing and minor repairs.
• Daily truck inspections and pre-shift checks; maintain clean, safe equipment.
• Ensure safe driving and adherence to traffic laws; follow company safety rules.

Skills

CDL Class A

Clean driving record

DOT medical exam

Customer service

Team communication

Problem solving

Physical stamina

Tools

Mobile apps usage

Paper-based admin

Job description

Description

We are looking for a Heavy Duty Towing Operator to join our growing team in the Orem to St.George area! An ideal operator is someone who likes being active, is a creative problem solver, communicates well in a team environment, and has excellent customer service skills. This is not a desk job. Having an interest in automobile knowledge is a must, as no two situations are the same and you’ll need to make quick decisions under pressure.

Tow Truck Operators keep our highways safe and are classified as First Responders. Come join the team and be an important part of your community!

Essential Duties and Responsibilities include:

• Respond to calls dispatched to you in a safe, timely manner. Provide roadside assistance in a safe, professional manner that is free of accidents, injuries and damage.
• Communicate with dispatch in a professional, informative manner as it relates to information necessary to document your status in servicing a call as well as accurate ETA's when requested.
• Professionally and safely perform emergency road service duties as may be dispatched to you, such as, but not necessarily limited to:
• Perform damage free towing
• Perform minor roadside repairs, excluding highways
• Perform roadside towing of heavy duty vehicles such as
• 18-wheelers
• Garbage Trucks
• Dump Trucks
• Cement Trucks
• Perform accident towing and scene clean-up
• Daily inspects the truck for safety, organization and related equipment, tools, rigging inventory
• Complete and turn in pre-shift inspection prior to beginning duty each day
• Immediately reports tools or equipment damaged or missing;
• Safe driving behavior is a must. Obey all traffic laws, drive defensively, always wear your seat belt, remember our 4-second following rule, minimize backing and left turns.
• Trucks are kept clean inside and out; maintains the truck(s) fuel tanks half full at all times; Maintains truck fluid levels according to manufacturer standards and notes quantities added on the pre-shift inspection sheet.
• Maintains the storage yard in a safe, clean and orderly manner. Ensures that all trash must be properly disposed of and not left in the truck or on the ground. Secures the storage yard when leaving.
• All other duties as assigned by Supervisor

Requirements

• Candidate must reside near their assigned area in order to meet customer service time requirements
• Ability to successfully pass DOT medical exam
• Current and valid driver’s license with a clean driving record
• All required state-based licensure
• Class A Commercial Driver’s License (CDL) no automatics only please
• This position requires the ability to bend, stoop, walk and stand for periods of time in all types of weather
• Willing to take a drug test and background check
• Confident and capable to drive in inclement weather
• Proficient in utilizing mobile and computer applications for completing administrative work
• Proficient in paper-based administrative work
• Experience
• 1 year experience operating a Heavy Duty Tow Truck OR 1 year experience hauling equipment via Semi-trailer Truck preferred
• Heavy Equipment or Machine Operation skills a plus

Offers of employment are contingent upon the results of successfully passing a background screening including a criminal background check, a review of motor vehicle records, social security screening, and a drug and alcohol test as required by law.