Heavy-Duty Service Writer — Drive Smooth Shop & Customer Care

FleetPride, Inc.; Wilson (NH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Weekly Pay

Monthly Bonus Opportunities

Medical, Dental & Vision - Day One

Life Insurance - Day One

401(k) with Company Match - Day One

Paid Holidays

Short- & Long-Term Disability

Employee Assistance Program

Vacation Accrual + Sick Time - Day One

Annual Raises

Career Advancement Opportunities

Relocation Assistance Available

Job summary

FleetPride, Inc. in Londonderry, NH is seeking an experienced Service Writer to join our team. In this role you’ll be the primary communication link between customers, technicians, and shop management, handling estimates, scheduling, and status updates.

You’ll rely on your knowledge of heavy-duty trucks and parts, strong interpersonal skills, and organizational abilities to keep the shop running smoothly and provide excellent customer service.

Qualifications

• 2+ years of heavy-duty truck/trailer parts or service experience preferred.
• Strong communication and customer service skills.
• Highly organized with the ability to multitask.
• Strong computer skills.
• Inventory experience or willingness to learn.
• Team-oriented attitude and willingness to help around the shop.
• Ability to occasionally lift or move parts weighing 60+ lbs.

Responsibilities

• As a Service Writer, you’ll help keep the shop running smoothly while providing excellent customer service.
• Your responsibilities will include: communicating repair estimates and recommendations to customers.
• Providing scheduling and repair-status updates.
• Coordinating with technicians and shop management.
• Helping keep daily shop operations organized.
• Assisting with parts and inventory as needed.
• Managing multiple priorities in a fast-paced environment.
• Making sure customers understand the work being performed.

Skills

Heavy-duty experience

Communication

Organization

Computer skills

Inventory experience

Team player

Lifting 60+ lbs

Job description

FleetPride, Inc. in Londonderry, NH is seeking an experienced Service Writer to join our team. In this role you’ll be the primary communication link between customers, technicians, and shop management, handling estimates, scheduling, and status updates.

You’ll rely on your knowledge of heavy-duty trucks and parts, strong interpersonal skills, and organizational abilities to keep the shop running smoothly and provide excellent customer service.