Heavy-Duty Parts Specialist: Customer Focus & Fast-Paced

USA GPC Genuine Parts Company; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

USA GPC Genuine Parts Company, a leading global auto parts network, is seeking a Customer Service Associate in our NAPA Auto Parts Stores to help customers with heavy-duty parts questions, operate a cash register, and assist team members. The role emphasizes knowledge of heavy-duty parts, cataloging systems, and delivering outstanding customer care, with opportunities to train and grow within the company.

Valid driver's license required; ASE certification helpful; we offer a dynamic,

Qualifications

• Heavy-duty parts knowledge or experience required.
• Excellent verbal and written communication skills.
• Motivated to train and learn.
• Knowledge of cataloging/inventory systems is a plus.

Responsibilities

• Gets a charge out of helping customers with heavy-duty parts questions and needs.
• Shares knowledge about heavy-duty part features, benefits, and warranty information.
• Thrives in a fast-paced retail environment and can shift into high gear.
• Jumps in to help team members as needed.
• Operates a cash register and navigates catalog systems.
• Seeks continuous improvement in store processes and procedures.
• Maintains professional appearance, attitude and performance.

Skills

Heavy Duty Parts Knowledge

Customer Care

Verbal & Written Communication

Education

ASE Heavy Duty Parts Certification

Tools

Heavy-Duty Parts Cataloging Systems

Job description

USA GPC Genuine Parts Company, a leading global auto parts network, is seeking a Customer Service Associate in our NAPA Auto Parts Stores to help customers with heavy-duty parts questions, operate a cash register, and assist team members. The role emphasizes knowledge of heavy-duty parts, cataloging systems, and delivering outstanding customer care, with opportunities to train and grow within the company.

Valid driver's license required; ASE certification helpful; we offer a dynamic,