Heavy Duty Parts Specialist

Genuine Parts Company; Polk City, Bartow (FL, FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Genuine Parts Company, a division of NAPA Auto Parts, is seeking a Heavy-Duty Counter Parts Professional to assist customers with heavy-duty parts questions, share knowledge on features and warranties, and support the team in a fast-paced retail store. The role emphasizes customer care, technical knowledge, and teamwork.

The ideal candidate will operate a cash register, navigate catalog systems, and strive for store process improvements while maintaining a professional appearance and attitude.

Qualifications

• Heavy-Duty parts knowledge or experience required.
• Excellent verbal and written communication skills.
• Customer care passion and service mindset.
• Willingness to train and learn new things.
• Thrives in a busy, fast-paced retail environment.
• Knowledge of heavy-duty parts cataloging and inventory systems is a plus.
• ASE Heavy Duty Parts Certification is a plus.

Responsibilities

• Assist customers with heavy-duty parts questions and needs.
• Share knowledge about part features, benefits, and warranty information.
• Operate a cash register and navigate catalogs and systems.
• Support team members and contribute to store efficiency.
• Maintain professional appearance, attitude, and performance.
• Contribute to store process improvements and best practices.
• Work effectively in a fast-paced retail setting.

Skills

Heavy Duty Parts Knowledge

Customer Care

Verbal & Written Communication

Train and Learn

Fast-Paced Retail Mindset

Cash Register Operation

Education

ASE Heavy Duty Parts Certification

Tools

Inventory Management Systems

Job description

Job Description If you love heavy duty trucks, and all things big rig ...If you believe in taking care of the customer and the power of teamwork ...If you seek opportunities to learn, train and really grow within a company ...If you think you've got what it takes to be someone with NAPA Know How ...You Should Check Out NAPA Auto Parts Stores.

Responsibilities

• We're looking for a Heavy-Duty Counter Parts Professional who...
• Gets a charge out of helping customers with their heavy-duty parts questions, and parts needs.
• Is driven to share knowledge about heavy duty part features, benefits, and warranty info.
• Can shift into high gear in our fast-paced retail stores.
• Will jump into helping team members.
• Is able to operate a cash register and navigate computer and paper catalog systems.
• Steers toward continuous improvement in store processes and procedures.
• Strives to be winners in professional appearance, attitude, and performance.

Qualifications

• Know How -- Heavy Duty Parts Knowledge and/or Experience.
• ASE Heavy Duty Parts Certification is a PLUS.
• Passion for delivering Customer Care.
• Excellent Verbal and Written Communication skills.
• Motivated to train and learn.
• Ability to thrive and have fun in a Busy, Fast-Paced retail environment.
• Knowledge of Heavy-Duty Parts Cataloging and/or Inventory Management Systems is a PLUS.

Requirements

• Valid Driver's License and/or Reliable Transportation.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we're proud to say we're the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.