Heavy-Duty Parts Specialist: Customer Care & Fast-Paced Growth

Genuine Parts Company; Orlando (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Genuine Parts Company, owner of the NAPA Auto Parts stores, is seeking a Heavy-Duty Counter Parts Professional in Orlando, FL. You will assist customers with heavy-duty parts needs, share knowledge about features and warranties, and help teammates in a fast-paced retail environment.

This role emphasizes customer care, strong communication, and a willingness to train and learn. A valid driver's license and reliable transportation are required; ASE Heavy Duty Parts certification is a plus, and

Qualifications

• HD parts knowledge or experience required.
• ASE Heavy Duty Parts Certification is a plus.
• Customer care passion and strong communication.
• Ability to thrive in a busy, fast-paced retail environment.
• Knowledge of HD parts cataloging or inventory systems is a plus.

Responsibilities

• Help customers with heavy-duty parts questions and needs.
• Share knowledge about heavy-duty part features, benefits, and warranty info.
• Adapt to a fast-paced store environment.
• Assist team members as needed.
• Operate cash register and use catalog systems.
• Contribute to store process improvements.
• Maintain professional appearance, attitude, and performance.

Skills

Heavy Duty parts knowledge

ASE heavy duty cert

Customer care passion

Verbal & written communication

Willing to learn

Thrive in fast-paced retail

Parts catalog/inventory systems

Job description

Genuine Parts Company, owner of the NAPA Auto Parts stores, is seeking a Heavy-Duty Counter Parts Professional in Orlando, FL. You will assist customers with heavy-duty parts needs, share knowledge about features and warranties, and help teammates in a fast-paced retail environment.

This role emphasizes customer care, strong communication, and a willingness to train and learn. A valid driver's license and reliable transportation are required; ASE Heavy Duty Parts certification is a plus, and