Heavy-Duty Parts Pro: Customer-Centric & Fast-Paced Retail

NAPA Auto Parts; Orlando (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

NAPA Auto Parts in Orlando is seeking a Heavy-Duty Counter Parts Professional to assist customers with heavy-duty parts questions and parts needs. You will share knowledge on features, benefits, and warranties, while maintaining a professional customer service approach in a busy retail setting.

This role requires passion for customer care, strong communication skills, and the ability to train and learn in a dynamic team environment.

Qualifications

• Know How -- Heavy Duty Parts Knowledge and/or Experience.
• ASE Heavy Duty Parts Certification is a PLUS
• Passion for delivering Customer Care
• Excellent Verbal and Written Communication skills
• Motivated to train and learn.
• Ability to thrive and have fun in a Busy, Fast-Paced retail environment.
• Knowledge of Heavy-Duty Parts Cataloging and/or Inventory Management Systems is a PLUS

Responsibilities

• Assist customers with heavy-duty parts questions and needs.
• Share knowledge about parts features, benefits, and warranty info.
• Adapt quickly in a fast-paced retail store.
• Support team members as needed.
• Operate cash register and navigate catalog systems.
• Contribute to store process improvements.
• Maintain professional appearance, attitude and performance.

Skills

Heavy-Duty parts knowledge

Customer care

Verbal and written communication

Train and learn

Retail/fast-paced environment

Cataloging / Inventory systems

ASE certification (bonus)

Tools

Heavy-Duty Parts Cataloging Systems

Inventory Management Systems

Job description

NAPA Auto Parts in Orlando is seeking a Heavy-Duty Counter Parts Professional to assist customers with heavy-duty parts questions and parts needs. You will share knowledge on features, benefits, and warranties, while maintaining a professional customer service approach in a busy retail setting.

This role requires passion for customer care, strong communication skills, and the ability to train and learn in a dynamic team environment.