Heavy Duty Parts Specialist — Customer Care Champion

Genuine Parts Company; Chicago (IL); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

Genuine Parts Company is seeking a Heavy Duty Counter Parts Professional in our Chicago area NAPA Auto Parts Stores. You will assist customers with heavy duty parts and warranty inquiries, share product knowledge, and help teammates in a busy retail setting.

The role emphasizes customer care, accurate cataloging, and efficient store operations. A valid driver’s license and willingness to learn in a fast-paced environment are required.

Qualifications

• Heavy Duty Parts Knowledge or experience required.
• ASE Heavy Duty Parts Certification is a plus.
• Passion for delivering customer care.
• Excellent verbal and written communication skills.
• Motivated to train and learn.
• Thrives in a busy, fast-paced retail environment.

Responsibilities

• Assist customers with heavy duty parts questions and needs.
• Share knowledge about part features, benefits and warranty info.
• Operate a cash register and navigate catalog systems.
• Support team members and store operations.
• Contribute to continuous improvement of store processes.

Skills

Heavy Duty Parts Knowledge

Customer care

Verbal and written communication

Training and learning mindset

Ability to work in fast-paced retail

Tools

Heavy Duty Parts Cataloging/Inventory Systems

Job description

Genuine Parts Company is seeking a Heavy Duty Counter Parts Professional in our Chicago area NAPA Auto Parts Stores. You will assist customers with heavy duty parts and warranty inquiries, share product knowledge, and help teammates in a busy retail setting.

The role emphasizes customer care, accurate cataloging, and efficient store operations. A valid driver’s license and willingness to learn in a fast-paced environment are required.