Heavy-Duty Parts Counter Specialist

Worldwide Equipment Enterprises Inc; Middlesborough (KY); On-site; USD 28,000 - 41,000; Full time

Job summary

Worldwide Equipment Enterprises Inc in Middlesboro, KY is seeking a Parts Counterperson to support retail sales with heavy-duty fleets, truck owners and repair shops. You will help customers identify parts, look up numbers, and assemble orders, while upselling needed components and handling payments.

Accuracy, teamwork, and strong customer service are essential in this full-time role. Prior HD parts experience is preferred and the position offers hourly pay in a busy dealership environment.

Qualifications

• Multi year experience in parts counter duties (researching part numbers, invoicing, add-on selling).
• Functional knowledge of heavy-duty truck dealership parts operations.
• Experience managing a team is a plus.

Responsibilities

• Assists customers on the phone or in person in a friendly, professional, and efficient manner.
• Assists outside sales representatives with their orders, allowing them more time with customers.
• Focuses on offering the right part the first time; accuracy is critical.
• When a customer is in need the Counterperson will exhaust all resources to find the customer a part.
• Offers all needed parts to the customer for the job they are performing.
• Promotes flyer products and asks how many they would like.
• Notifies customers when their parts orders arrive.
• Keeps a list of and follows up on all back-ordered parts daily.
• Notifies the proper person when a needed part is not in stock to ensure stocking levels are correct.
• May place emergency orders as needed with the approval of the Parts Manager.
• Follows company policy and ensures invoices / orders / confirmations are approved and signed by the customer.
• Maintains showroom or parts storage area to be clean, stocked and orderly.
• Takes payment from retail customers or obtains credit authorization.
• Ensures all paperwork is documented.
• Solicits assigned accounts by phone.
• Keeps all work areas clean and free of clutter.
• Other duties as assigned by Supervisor.

Skills

Team collaboration

Customer service

Communication

Attention to detail

Cash handling

Sales

Education

HD truck parts ops knowledge

Parts counter experience

Tools

Parts lookup systems

Invoicing software

Job description

Worldwide Equipment Enterprises Inc in Middlesboro, KY is seeking a Parts Counterperson to support retail sales with heavy-duty fleets, truck owners and repair shops. You will help customers identify parts, look up numbers, and assemble orders, while upselling needed components and handling payments.

Accuracy, teamwork, and strong customer service are essential in this full-time role. Prior HD parts experience is preferred and the position offers hourly pay in a busy dealership environment.