Heavy-Duty Parts Counter Sales Pro

FleetPride, Inc.; Knoxville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

FleetPride, Inc. in Knoxville, TN, is seeking a customer-focused Parts Sales Associate to help customers by phone or in person, locating heavy-duty parts and offering related items for complete solutions.

You will determine pricing per company guidelines, handle warranty issues, and process credits while maintaining product knowledge and a friendly, professional demeanor. At least 2 years in sales and a High School diploma are required.

Qualifications

• Active listening to understand customer needs.
• Communicating information clearly to customers and team.
• Time management for multitasking and meeting deadlines.
• Persuasion to upsell related parts and solutions.
• Service orientation to help customers effectively.

Responsibilities

• Help determine and obtain heavy duty parts for customers by phone or in person.
• Suggest sale of related parts for full service.
• Locate and obtain ordered part for customer from central warehouse or branch.
• Determine sales price for customers per company procedure.
• Handle warranty or defective parts per company procedure.
• Process approved credits for customer returns.
• Maintain confidentiality of pricing lists and structures as required.
• Answer questions about products, prices, availability, and product features.
• Provide customers with current product catalogs.

Skills

Active Listening

Communicating

Time Management

Persuasion

Service Orientation

Education

High School Diploma or GED

Tools

Windows XP

Job description

FleetPride, Inc. in Knoxville, TN, is seeking a customer-focused Parts Sales Associate to help customers by phone or in person, locating heavy-duty parts and offering related items for complete solutions.

You will determine pricing per company guidelines, handle warranty issues, and process credits while maintaining product knowledge and a friendly, professional demeanor. At least 2 years in sales and a High School diploma are required.