Heavy-Duty Parts Counter Pro - Customer-Focused

NAPA; Ashland (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

NAPA is seeking a Heavy-Duty Counter Parts Professional to assist customers with heavy-duty parts questions and purchases in a fast-paced retail environment. You will share product knowledge, support team members, and maintain professional appearance and service standards.

The role emphasizes customer care, strong communication, and willingness to learn new systems and cataloging processes. Valid driver’s license is required for this position.

Qualifications

• Heavy Duty Parts knowledge or experience required.
• ASE Heavy Duty Parts Certification is a plus.
• Passion for delivering customer care.
• Excellent verbal and written communication skills.
• Motivated to train and learn.

Responsibilities

• Help customers with heavy-duty parts questions and needs.
• Share knowledge about heavy-duty part features, benefits, and warranty information.
• Succeed in a fast-paced retail environment.
• Assist and support team members.
• Operate a cash register and navigate catalog systems.
• Present a professional appearance, attitude and performance.
• Strive for continuous improvement in store processes and procedures.

Skills

Customer care

Verbal and written communication

Teamwork

Willingness to learn

Cash handling

Education

ASE Heavy Duty Parts Certification

Tools

Heavy-Duty Parts Cataloging System

Inventory Management Systems

Job description

NAPA is seeking a Heavy-Duty Counter Parts Professional to assist customers with heavy-duty parts questions and purchases in a fast-paced retail environment. You will share product knowledge, support team members, and maintain professional appearance and service standards.

The role emphasizes customer care, strong communication, and willingness to learn new systems and cataloging processes. Valid driver’s license is required for this position.