Heavy-Duty Parts Pro: Customer-Focused, Fast-Paced Shop

Genuine Parts Company; Kentucky; On-site; USD 32,000 - 42,000; Full time

Job summary

Genuine Parts Company, through its NAPA Auto Parts Stores, is seeking a Heavy-Duty Counter Parts Professional. You will assist customers with heavy-duty parts questions, share knowledge on features and warranties, and thrive in a fast-paced retail environment.

The role involves helping team members, handling transactions, and contributing to store process improvements while maintaining a professional appearance and attitude.

Qualifications

• Know How – Heavy Duty Parts Knowledge and/or Experience.
• ASE Heavy Duty Parts Certification is a PLUS
• Passion for delivering Customer Care
• Excellent Verbal and Written Communication skills
• Motivated to train and learn.
• Knowledge of Heavy-Duty Parts Cataloging and/or Inventory Management Systems is a PLUS

Responsibilities

• Help customers with heavy-duty parts questions and needs.
• Share knowledge about heavy-duty parts features, benefits, and warranty info.
• Adapt to a fast-paced retail environment.
• Assist team members when needed.
• Operate cash register and navigate catalog systems.
• Contribute to continuous store process improvements.
• Maintain professional appearance, attitude, and performance.

Skills

Heavy Duty parts knowledge

Customer care

Verbal & written communication

Training & learning

Inventory management systems

Job description

Genuine Parts Company, through its NAPA Auto Parts Stores, is seeking a Heavy-Duty Counter Parts Professional. You will assist customers with heavy-duty parts questions, share knowledge on features and warranties, and thrive in a fast-paced retail environment.

The role involves helping team members, handling transactions, and contributing to store process improvements while maintaining a professional appearance and attitude.