Heavy-Duty Parts Pro: Customer‑Focused & Growth‑Driven

NAPA; Chillicothe (OH); On-site; USD 34,000 - 52,000; Full time

Job summary

NAPA is seeking a Heavy-Duty Counter Parts Professional to help customers with heavy-duty parts questions and needs in a fast-paced retail environment. You will share knowledge about part features, benefits, and warranties while working with the store team to maintain high standards of service.

The role requires strong communication skills, reliability, and the ability to thrive in a busy setting. A valid driver’s license and transportation are expected for this position.

Qualifications

• Experience with heavy-duty parts preferred or knowledge of heavy-duty parts features and warranty info.
• Excellent customer service and communication skills.
• Ability to operate a cash register and navigate parts catalogs.

Responsibilities

• Assist customers with heavy-duty parts questions and needs.
• Share knowledge about part features, benefits, and warranty information.
• Operate cash register and navigate catalog systems.
• Support store team and maintain professional appearance and attitude.
• Contribute to continuous improvement in store processes.

Skills

Heavy-duty parts knowledge

Customer care

Verbal communication

Written communication

Teamwork

Adaptability

Education

ASE Heavy Duty Parts Certification (preferred)

Tools

POS system

Catalog/inventory software

Job description

NAPA is seeking a Heavy-Duty Counter Parts Professional to help customers with heavy-duty parts questions and needs in a fast-paced retail environment. You will share knowledge about part features, benefits, and warranties while working with the store team to maintain high standards of service.

The role requires strong communication skills, reliability, and the ability to thrive in a busy setting. A valid driver’s license and transportation are expected for this position.