Hearing Health Outreach & Scheduling Specialist

NationsBenefits, LLC; Odessa (TX); On-site; USD 35,000 - 60,000; Full time

Job summary

NationsBenefits, LLC is seeking a Hearing Ambassador to assist licensed dispensers in meeting goals and fulfilling daily duties. You will engage customers, support hearing health needs, educate about hearing wellness, schedule appointments, and drive growth through community outreach and relationships.

Responsibilities include outbound calling, achieving test bookings, promoting non-hearing aid products, and supporting events. A high school diploma and strong communication skills are required.

Qualifications

• Strong customer service, sales, or retail experience.
• Excellent oral and written communication skills.
• Experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Have a working knowledge of all Hearing Aid Center products and services.
• Set the stage for full test and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist.
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener and use as intercepting tool to get qualified leads.
• Assist, when necessary, calling past tested Members for schedule return visits.
• Promote the HAC during Sam’s club events and other marketing events.
• Will be based in HAC but will spend 95% of the time walking/working the club.

Skills

Customer service

Sales experience

Communication skills

Problem solving

Education

High school diploma

Tools

Scheduling software

PC hardware/software

Job description

NationsBenefits, LLC is seeking a Hearing Ambassador to assist licensed dispensers in meeting goals and fulfilling daily duties. You will engage customers, support hearing health needs, educate about hearing wellness, schedule appointments, and drive growth through community outreach and relationships.

Responsibilities include outbound calling, achieving test bookings, promoting non-hearing aid products, and supporting events. A high school diploma and strong communication skills are required.