Hearing Health Outreach & Appointment Coordinator

NationsBenefits; Charlottesville (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

NationsBenefits is seeking a Hearing Ambassador to assist licensed dispensers in meeting goals, educate customers about hearing wellness, schedule appointments, and grow outreach with community events.

The role focuses on generating test appointments, promoting HAC products, and contributing to a 50% increase in non-hearing aid product sales while spending most time in the club environment.

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software including general computer and Internet knowledge.
• Excellent oral and written communication, organizational, problem-solving/troubleshooting skills, and presentation skills.
• Previous experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Have a working knowledge of all Hearing Aid Center (HAC) products and services.
• Set the stage for full test, and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center.
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads.
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits.
• Promote the HAC during Sam’s club events, Hearing Aid Center events, and possibly outside marketing events.
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests.

Skills

Customer service

Sales

Retail experience

Communication

Scheduling

Organization

Presentation

Education

High school diploma

Tools

PC hardware

Scheduling software

Internet knowledge

Job description

NationsBenefits is seeking a Hearing Ambassador to assist licensed dispensers in meeting goals, educate customers about hearing wellness, schedule appointments, and grow outreach with community events.

The role focuses on generating test appointments, promoting HAC products, and contributing to a 50% increase in non-hearing aid product sales while spending most time in the club environment.