Hearing Care Technician

Beltone; Pottsville (Schuylkill County); On-site; USD 23,000 - 32,000; Full time

Job summary

Beltone is seeking a Hearing Care Technician to serve as the friendly face of our practice in Pottsville and surrounding PA locations. You will manage front desk tasks, guide patients through orientations, and deliver basic technical support for hearing instruments and related apps.

The role requires coordinating with providers, handling copays, and ensuring accurate appointment data across multiple offices. A patient-focused, detail-oriented individual will thrive here.

Qualifications

• High school diploma or equivalent is required.
• Customer service experience in a medical setting is preferred.
• Experience with medical clinic operations is beneficial.
• Ability to travel between the Hazleton and Lehighton offices as scheduled.

Responsibilities

• Manage front desk operations and patient check-in/out.
• Assist patients with hands-on orientations and device care.
• Provide basic technical support for hearing instruments and app pairing.
• Coordinate patient schedules with the provider and manage calendars.
• Enter appointment data and collect copays and balance payments.
• Handle return calls to troubleshoot device issues.

Skills

Customer service

Phone etiquette

Technical aptitude

Education

High school diploma or equivalent

Job description

Beltone Hearing Care Technician

Are you detail-oriented and seeking to make a positive impact in a professional office environment? At Beltone, we believe that to provide our patients with premium service, we must value our employees and create a rewarding workplace. As a Hearing Care Technician, you will be the face of our practice, dedicated to creating an extraordinary patient experience.

Position: Hearing Care Technician

Hours: Full-Time, Monday – Friday, 8:30 AM – 4:30 PM (40 hours/week)

Compensation: $20.00 / hour, plus incentives

Locations of Position : POTTSVILLE, PA HAZLETON, PA LEHIGHTON,PA LEBANON,PA BLOOMSBURG, PA

Job Summary

We are seeking a dependable, organized, patient-focused, and detail-oriented Hearing Aid Technician to join our team. In this dual-role position, you will serve as the primary face of our practice—managing front office operations, assisting patients with conducting hands‑on patient orientations, and delivering basic technical support for hearing instruments and App support. Additionally, you will work directly with the provider to coordinate patient schedules, access managed care portals to enter accurate appointment data, collect copays, and handle return calls to troubleshoot hearing aid issues.

Key Responsibilities

Managed Care & Administrative Operations

• Access managed care portals to enter precise patient, device, and coverage data to complete appointments and submit claims.
• Collect and process patient copays, insurance deductibles, and outstanding balance payments at time of service.
• Manage intake paperwork, patient records, and basic insurance coverage verifications.
• Balance daily point-of-sale transactions and ensure accurate administrative recordkeeping.

Provider Support & Patient Scheduling

• Work directly with the Provider to schedule patients efficiently, ensuring smooth clinic flow and optimal appointment management.
• Make follow-up calls and return patient calls to troubleshoot hearing aid issues over the phone or set up in-office care appointments.
• Answer incoming phone calls, address patient inquiries, and coordinate daily provider calendars.
• Maintain clear communication between the provider and patients regarding care plans, device status, and testing appointments.

Patient Care & Technical Support

• Warmly greet patients, manage front desk check-in/check-out, and maintain a welcoming office environment.
• Conduct face-to-face hearing aid orientations, walking patients through insertion, removal, daily care, control adjustments, and mobile app pairing.
• Assist patients with routine hearing aid care, including cleaning, receiver/wax guard replacements, and charger or battery check-ups.
• Perform minor in-office troubleshooting and check in incoming custom device orders, repairs, and accessories from manufacturers.

Qualifications & Requirements

• Work Schedule: Must be available Monday through Friday, 8:30 AM – 4:30 PM.
• Travel: Ability to reliably commute between both the Hazleton and Lehighton office locations as scheduled.
• Insurance & Data Entry: Familiarity with accessing medical or managed care web portals and accurately entering patient/billing data.
• Communication & Support: Strong phone etiquette and patient communication skills to effectively troubleshoot device issues and coordinate with the provider.
• Financial/Front Desk: Experience handling payments, collecting copays, and balancing transactions accurately.
• Technical Aptitude: Comfort learning specialized hearing healthcare software and demonstrating device maintenance/orientation to patients.
• High school diploma or equivalent, Customer Service Experience, Medical Clinic Experience

Benefits & Compensation

• Pay Rate: $20.00 / hour, plus incentives
• Consistent weekday schedule with no weekend shifts

Beltone is an equal opportunity employer