Hearing Care Specialist - Growth, CEUs & Leadership Path

WS Audiology USA; Vista (CA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Monthly commissions

CEUs & licensure renewals

Career advancement pathways

Sponsorship & preceptor opportunities

President’s Club incentives

401k matching

Job summary

HearUSA, part of the WSA family, is seeking a skilled Audiology/Hearing Aid Specialist to deliver comprehensive evaluations, fitting, and personalized recommendations for clients. You will perform annual demonstrations, conduct follow-ups, and maintain proficiency in ear impressions, ALD accessories, and repairs.

The role requires an active state license in Audiology or hearing aid dispensing and 1–5 years of related experience.

Qualifications

• Experience in a similar Audiology or Hearing Aid Specialist role.
• Active state license in Audiology and/or hearing aid dispensing.
• 1-5 years of experience preferred.
• Ability to pay close attention to detail with a high degree of accuracy.
• Basic or advanced written communication skills.
• Experience interacting with customers/clients.
• Ability to communicate detailed or technical information clearly, accurately and concisely.
• Ability to work quickly, accurately and independently in a fast paced environment.

Responsibilities

• Perform comprehensive hearing evaluation, hearing aid selection and fitting for all clients, employing best practices as defined by our client-centric service model of Simply Excellent Hearing Care.
• Routinely demonstrates hearing aids as part of annual evaluations for clients to experience the sound and create the ‘wow’ moment of a personalized auditory simulation.
• Evaluate test results in conjunction with client needs' assessment to make a personalized recommendation.
• Perform routine follow-ups, clean and checks and hearing aid repairs. Maintain skills in ear impression taking, earmold modification and recommendation of ALD accessories.
• Embody HearUSA's ambition of Changing Lives through Simply Excellent Hearing Care. Partner with the District manager, HCP Team Leads and L&D to adopt new initiatives aimed to grow your Center's revenue and change more lives.
• Build a local community to proactively generate service demand and support marketing campaigns, such as to physicians and at health fairs. Successfully completes one community outreach and/or physician marketing per quarter.
• Comply with all State license laws, FDA guidelines, WSA policies and HearUSA Quality Practice Guidelines (QPG). Operates in a HIPAA compliant manner, with documentation, outcome notes and referrals completed for all clients.
• Engage in Continued Professional Development to maintain expertise in all aspects of service delivery, from consultative counseling to the selling, fitting and troubleshooting of current hearing aid technology.

Skills

Audiology experience

State license

Customer service

Attention to detail

Written communication

Technical communication

Independence in fast-paced environment

Job description

HearUSA, part of the WSA family, is seeking a skilled Audiology/Hearing Aid Specialist to deliver comprehensive evaluations, fitting, and personalized recommendations for clients. You will perform annual demonstrations, conduct follow-ups, and maintain proficiency in ear impressions, ALD accessories, and repairs.

The role requires an active state license in Audiology or hearing aid dispensing and 1–5 years of related experience.